Wednesday 11 March 2026 | 13:00 - 14:00
Stream: People
Compere: Bob Klaber Imperial College Healthcare NHS Trust; UK
Suzie Bailey The King's Fund; UK

Join us for our World Cafés, new to the Oslo Forum this year. During each session, participants will get a choice of 15-20 tables to join, each hosted by different speakers on a variety of topics. Each World Café will be made up of three rounds of 15 minutes, enabling participants to join three discussions during the session.

Participants will be able to:

• be actively involved in small group discussions, which fosters deeper engagement and participation
• share and explore multiple viewpoints, leading to richer and more comprehensive insights
• collaborate in an environment that promotes open dialogue with a wide range of people and ideas

Table 1 - Developing an integrated care pathway for substance use disorders in Emergency Departments – the role of persons with lived experience

In Ontario, Canada, a province with 14.5 million people and single payer health insurance, individuals with substance use disorders (SUDs) struggle accessing care and frequently use the Emergency Department (ED) for care. However, the quality of care in EDs is highly variable and individuals with SUDs often struggle to access service beyond the ED. This session will describe the establishment of a new provincial agency that provides oversight to Ontario’s mental health and addiction system. The agency established a provincial advisory table of both clinical experts and persons with lived experience (PWLE) who advised on a care pathway that identifies individuals with SUDs in ED settings, provides them with evidence-based care, and systematically directs them to services following ED discharge. The role of PWLEs in determining specific aspects of care to receive funding, and how the input of PWLEs was balanced with the input of clinical experts will be discussed.

Andrea Waddell Way Point Centre; Canada

Table 2 - Compassionate leadership in action: delivering results and unlocking community power together

Community power is essential for creating equitable, effective, and sustainable healthcare systems. Recognizing the value of lived experience, shifting traditional power dynamics, and fostering genuine partnerships leads to better outcomes, stronger relationships, and shared ownership. At a time when the challenges facing systems are increasingly complex, the need for leading with compassion and collaboration has never been greater. This interactive session explores the learnings of a healthcare trust in transforming leaders across the community and within the organization, leveraging compassion, co-production, and community power to drive results. Co-designed with 150 staff and community members—including those with lived experience—this program was grounded in community voice, team engagement, and leading practices. Join us to explore how organizational and community leaders can unite to create better outcomes. Prepare to be inspired, challenged, and empowered to lead with compassion and courage—and unlock the true power of community in driving lasting change.

Carlene Holden Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH); UK

Table 3 - One network, many voices: connecting, collaborating, and brokering research for safer, better care

There are practical challenges to undertaking quality improvement and patient safety research. Chiefly, capacity (e.g. time, funding) and capability (‘know-how’). This can be particularly true for those based outside academic institutions, either working in health systems, or patients. This session introduces Ireland’s national QPS research network – the Evidence-Based QUality Improvement and Patient Safety (“EQUIPS”) Research Network – which aims to address these core challenges by coordinating and accelerating QPS research in priority areas. The network advocates for research which is co-designed with patient partners, healthcare staff, and academics, to provide evidence to inform safer, better care.
This network is expanding and establishing itself as a part of the Irish research infrastructure, most recently supporting the review of a national policy for incident management for the HSE.
Delegates attending this session will learn about the network’s evolution and activities, which can enable them to solve capacity and capability challenges of their own.

Jill Poots Trinity College Dublin; Ireland
Orla Healy HSE; Ireland

Table 4 - Co-designing rehabilitation: better recovery after cardiac surgery 
Co-designing rehabilitation: better recovery after cardiac surgery will introduce the metro mapping methodology and illustrate two participatory activities applied in the co-design of a discharge intervention. The session will facilitate discussion of alternative participatory methods and their potential to strengthen co-design processes

Bente Skovsby Toft Aarhus University, Aarhus and Aarhus University Hospital; Denmark

Table 5 - The voices that matter: learning from peer reviews in mental health settings

This will be an interactive session, sharing and exploring the benefits to carrying out peer reviews through multiple lenses, using different areas of expertise (professional and lived experience) to drive improvements that benefit our service users, within low and medium secure wards, care homes and rehabilitation services.

We will be sharing some transformative case studies, that have led to meaningful change within our organisation and how this has been done through co-production with service users.

Delegates should attend to discover how combining peer reviews carried out by people with lived experience, with reviews done by other members of the senior management team can enhance the amount and type of improvement opportunities identified and increase the number of creative solutions that can be thought of.

Delegates can join discussions to explore what they could achieve in their own organisations by implementing these types of reviews, and how to overcome some of the challenges we have faced. They can also hear first-hand testimonials from our service users who have been carrying out these reviews.

Lois Edmunds Elysium Healthcare; UK

Table 6 - From weeds to watercress: how a GP-led wellbeing hub is expanding general practice through community, connection and co-design

Discover how a GP-led community model in one of London’s most diverse and deprived inner-city boroughs transformed patient wellbeing at neighbourhood level. Learn tips and tricks on how to set up a thriving community engagement model, from a position where the only resource available in abundance is good will.

Virginia Patania North East London ICB; UK
Safa Moghul North East London ICB; UK

Table 7 - An Australian health consumer organisation leading the way in co-producing healthier societies and influencing health decisions contributing to accessible quality healthcare

This session will cover two main concepts:

From insight to action: community leadership in staying well
The importance of community leadership in creating Health and Wellbeing Networks in Tasmania, Australia will be discussed. These networks have proven to be a central mechanism for developing local place-based solutions to respond to the health needs of communities. It aims to engage community members and service providers in activities that have developed health literacy and local knowledge, building resources and relationships that can act as enablers for improving health systems and outcomes.

The voice in health influencing health decisions
This part of the presentation will emphasise the need to move health care consumers from the periphery of healthcare to the centre of healthcare design, amplifying their perspectives and strengthening their voices. When placing consumers on committees and working groups, as equal committee members, health consumers have influenced health decisions leading to care appropriate for the community.

Pieter Van Dam University of Tasmania; Australia

Table 8 - Taking babies into the boardroom. ABC parents does coproduction, education and empowerment

Discover how the ABC Parents project harnessed the power of co-design and lived experience to drive meaningful service transformation. Borne out of personal and professional experiences of bereavement, failings in healthcare, anxiety following premature birth and cardiac arrest, local parents and healthcare professionals came together to build a parent education model to empower their community.
We will present an interactive and exhilarating depiction of the challenges faced by our families through a combination of recorded testimonials, choreographed dramatisations and in-person accounts of the needs, journeys and impact of the support and training we have developed. Our team of community champions and ABC Parents staff will detail how the vision was shared and enacted in partnership with voluntary sector and statutory organisations and now commissioned by the NHS to serve North London families. As parents have been involved in the design, delivery and evaluation of every facet of our parent education programme, they will encourage the audience to involve service users, challenge any bias or hesitance and consider what lived experience might bring to their organisations.

Akudo Okereafor ABC Parents, North Middlesex University Hospital NHS Trust; UK

Table 9 - Empowering residents to lead change: a hands-on approach to quality improvement education

This session will explore an innovative approach to trainee education by integrating quality improvement (QI) methods into the curriculum while implementing real-time improvements to medical education. Grounded in Kolb's experiential learning theory, this curriculum pairs real educational challenges—for example, low attendance at required didactics—with hands-on education for trainees and faculty in QI. Trainees participate in monthly workshops that teach QI tools and immediately apply them to improve didactic attendance, fostering a deeper understanding of QI principles. Participants will learn how to implement similar curricula in their own institutions, creating a model that enhances both long-term educational outcomes and real-time trainee engagement in improvement efforts.

Michelle Hamline University of California Davis; USA

Table 10  - Redefining quality: using quality-based financing and co-design to transform HIV prevention services in New York City

This World Café session invites participants to experience co-design firsthand — and to leave with practical tools for embedding community-defined quality into their own financing and accountability structures.

Katrina Estacio Hunter College, City University of New York; USA

Table 11 - Co-Producing team based quality improvement education: embedding patient and family partnerships in RCPI national programmes 

Rachel McDonnell Royal College of Physicians of Ireland; Ireland, Dr John Fitzsimons Royal College of Physicians of Ireland; Ireland  


Table 12 - Co-producing improvement: enhancing staff knowledge and carer engagement in eating disorder recovery Carers play a vital role in adult eating disorder recovery, yet many feel unsupported and excluded from care. In this session, we share how our multidisciplinary team within a mental health trust works in equal partnership with carers and peer experts to coproduce practical tools, staff training, and system changes that strengthen staff knowledge and improve carer engagement across inpatient, outpatient and day services. By embedding livedexperience insight into every stage, we developed changes that are resulting in sustainable improvements and shaping a more responsive and supportive experience for families. Nirusha Nicholas South West London and St George's Mental Health NHS Trust; UK