Wednesday 11 March 2026 | 14:30-15:15
Stream: Tech Innovation

Part 1 - Empowering patients and staff through digital pathways: transforming care across clinical journeys

In today’s rapidly evolving healthcare landscape, digital pathways offer unprecedented opportunities to enhance patient engagement, streamline clinical workflows, and support healthcare staff onboarding. This presentation will explore the design, implementation, and impact of digital care pathways for diverse patient groups.

Attendees will gain insights into how digital tools can be leveraged before, during, and after elective and emergency procedures to improve patient autonomy, decision-making, and overall experience. We will discuss the challenges encountered, lessons learned, and future directions in integrating digital pathways within hospital systems.

Through real-world case studies and data-backed metrics, this talk will demonstrate the benefits of returning decision-support and autonomy to patients while balancing the needs of staff and workflows. The presentation will conclude with actionable strategies and a call to action aimed at empowering healthcare professionals to take meaningful digital steps in their own organizations.

After this session, participants will be able to:

• Understand the scope and application of digital patient pathways across multiple clinical areas.
• Learn how digital tools can enhance patient autonomy.
• Explore strategies for digital onboarding of healthcare staff and students.
  

Isa Holmboe Surgical department, NSR Hospitals; Denmark

Part 2 -  AI, quality, and safety: practical guidance for working at the intersection of artificial intelligence, quality improvement, and safety science

This session will review three ways that quality improvement practitioners can engage artificial intelligence (AI) in their work and advance responsible AI: Understanding, clarifying, and amplifying the overall impact of AI to increase quality and safety in healthcare settings; using AI technologies to facilitate the application of QI methods (e.g., root cause analysis, failure modes and effects analysis); and using the science of improvement to integrate AI into healthcare workflows responsibly to promote safe, effective, and equitable care.

After this session, participants will be able to:

• Articulate the current opportunities for using AI to advance safety and quality in healthcare.
• Teach three ways that quality practitioners can engage and lead in the context of AI technology integration.
• Apply AI tools in fundamental QI use cases.
• Apply the science of improvement to the introduction of AI tools.
  

Jeffrey Rakover Institute for Healthcare Improvement (IHI); USA