Tuesday 10 March 2026 | 11:00-12:00
Stream: Leading
Session format: Presentation

In today's challenging healthcare landscape, true resilience goes beyond reactive fixes. This session reveals how to embed continuous improvement into your organisation's strategy, culture, and daily practices. You will learn to proactively build sustainable resilience by understanding the vital link between strategic alignment and empowering frontline teams. Discover actionable strategies to foster a culture of psychological safety, enabling those closest to the patient to continuously optimise workflows. Learn how this human-centred approach not only drives efficiency but also profoundly impacts the "human side of healthcare" by freeing up staff for compassionate care, reducing burnout, and ensuring consumer voices shape services. You'll gain practical tools and insights from extensive improvement journeys to cultivate your own resilient, continuously learning organisation ready for future challenges.

Andy Hardy University Hospitals Coventry and Warwickshire (UHCW); England
Wendy Korthuis-Smith Virginia Mason Institute; USA
Chris Oliver Lancashire & South Cumbria NHS Foundation Trust; UK