Wednesday 11 March 2026 | 13:00 - 14:00
Stream: People

Join us for our World Cafés, new to the Oslo Forum this year. During each session, participants will get a choice of 15-20 tables to join, each hosted by different speakers on a variety of topics. Each World Café will be made up of three rounds of 15 minutes, enabling participants to join three discussions during the session.

Participants will be able to:

• be actively involved in small group discussions, which fosters deeper engagement and participation
• share and explore multiple viewpoints, leading to richer and more comprehensive insights
• collaborate in an environment that promotes open dialogue with a wide range of people and ideas

Table 1 - Developing an integrated care pathway for substance use disorders in Emergency Departments – the role of persons with lived experience

In Ontario, Canada, a province with 14.5 million people and single payer health insurance, individuals with substance use disorders (SUDs) struggle accessing care and frequently use the Emergency Department (ED) for care. However, the quality of care in EDs is highly variable and individuals with SUDs often struggle to access service beyond the ED. This session will describe the establishment of a new provincial agency that provides oversight to Ontario’s mental health and addiction system. The agency established a provincial advisory table of both clinical experts and persons with lived experience (PWLE) who advised on a care pathway that identifies individuals with SUDs in ED settings, provides them with evidence-based care, and systematically directs them to services following ED discharge. The role of PWLEs in determining specific aspects of care to receive funding, and how the input of PWLEs was balanced with the input of clinical experts will be discussed.

Andrea Waddell Way Point Centre; Canada

Table 2 - Compassionate leadership in action: delivering results and unlocking community power together

Community power is essential for creating equitable, effective, and sustainable healthcare systems. Recognizing the value of lived experience, shifting traditional power dynamics, and fostering genuine partnerships leads to better outcomes, stronger relationships, and shared ownership. At a time when the challenges facing systems are increasingly complex, the need for leading with compassion and collaboration has never been greater. This interactive session explores the learnings of a healthcare trust in transforming leaders across the community and within the organization, leveraging compassion, co-production, and community power to drive results. Co-designed with 150 staff and community members—including those with lived experience—this program was grounded in community voice, team engagement, and leading practices. Join us to explore how organizational and community leaders can unite to create better outcomes. Prepare to be inspired, challenged, and empowered to lead with compassion and courage—and unlock the true power of community in driving lasting change.

Carlene Holden Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH); UK

Table 3 - One network, many voices: connecting, collaborating, and brokering research for safer, better care

There are practical challenges to undertaking quality improvement and patient safety research. Chiefly, capacity (e.g. time, funding) and capability (‘know-how’). This can be particularly true for those based outside academic institutions, either working in health systems, or patients. This session introduces Ireland’s national QPS research network – the Evidence-Based QUality Improvement and Patient Safety (“EQUIPS”) Research Network – which aims to address these core challenges by coordinating and accelerating QPS research in priority areas. The network advocates for research which is co-designed with patient partners, healthcare staff, and academics, to provide evidence to inform safer, better care.
This network is expanding and establishing itself as a part of the Irish research infrastructure, most recently supporting the review of a national policy for incident management for the HSE.
Delegates attending this session will learn about the network’s evolution and activities, which can enable them to solve capacity and capability challenges of their own.

Jill Poots Trinity College Dublin; Ireland

Table 4 - Peer improvers: community-led change for youth-engagement building a network of community

This session shares the journey of parents in an area of high deprivation of the UK, who became peer improvers. Partnering with the NHS, they conducted participatory research and improvement to explore barriers to accessing out-of-school activities, and co-designed solutions with health and care implications.

Jennifer Malpass Hampshire and Isle of Wight Healthcare NHS Foundation Trust UK

Table 5 - Co-designing rehabilitation: better recovery after cardiac surgery

This session will share insights from the multi-step process of developing a complex intervention in cardiac rehabilitation (CR). It will demonstrate how co-design workshops can bring together multidisciplinary teams from across sectors to identify shared challenges and develop practical solutions for improving healthcare delivery.

Participants of this session will see examples of how qualitative research supports in-depth problem and needs assessment from multiple stakeholder perspectives, including strategies for meaningfully incorporating the voices of non-participants in CR - i.e. patients and relatives who are often underrepresented or ‘hard to hear’ in CR research.

The session will also explore the benefits and challenges of involving patient research partners throughout the research process.

Bente Skovsby Toft Aarhus University, Aarhus and Aarhus University Hospital; Denmark

Table 6 - The Community Impact Programme: powering system change through community-led improvement

This session explores how the Community Impact Programme has built cross-system improvement capability by empowering voluntary and community groups. Co-designed with people with lived experience, the programme equips grassroots organisations with the tools to lead healthcare improvement—shifting power, building trust, and creating sustainable change. Delegates will hear real-world stories of co-production in action, learn practical strategies for embedding equity in improvement work, and explore how to grow system-wide capability beyond traditional healthcare settings. Join us to discover how community-led approaches are transforming outcomes and creating a movement for change.

Anna Badley Hampshire and Isle of Wight Healthcare NHS Foundation Trust; UK

Table 7 - The voices that matter: learning from peer reviews in mental health settings

This will be an interactive session, sharing and exploring the benefits to carrying out peer reviews through multiple lenses, using different areas of expertise (professional and lived experience) to drive improvements that benefit our service users, within low and medium secure wards, care homes and rehabilitation services.

We will be sharing some transformative case studies, that have led to meaningful change within our organisation and how this has been done through co-production with service users.

Delegates should attend to discover how combining peer reviews carried out by people with lived experience, with reviews done by other members of the senior management team can enhance the amount and type of improvement opportunities identified and increase the number of creative solutions that can be thought of.

Delegates can join discussions to explore what they could achieve in their own organisations by implementing these types of reviews, and how to overcome some of the challenges we have faced. They can also hear first-hand testimonials from our service users who have been carrying out these reviews.

Lois Edmunds Elysium Healthcare; UK

Table 8 - From weeds to watercress: how a GP-led wellbeing hub is expanding general practice through community, connection and co-design

Discover how a GP-led community model in one of London’s most diverse and deprived inner-city boroughs transformed patient wellbeing at neighbourhood level. The Tower Network 9 Wellbeing Hub, led by The Jubilee Street Practice, created a sustainable, inclusive programme of physical, mental, and social health interventions. Co-designed with patients and delivered in partnership with local organisations, the initiative tackles health inequalities by reducing isolation, managing chronic conditions, and improving mental resilience. In this session, we’ll share the design, impact, and evolution of the Hub, from walking groups and chronic pain workshops to community gardening and targeted women’s and men’s health programmes. Join us to explore how collaborative, culturally tailored solutions can shift the burden, and most importantly the opportunity, from clinics to communities. The Hub’s meaningful and ongoing patient engagement continues to deliver measurable health improvements – from one practice at its inception, to an entire neighbourhood.

Virginia Patania North East London ICS; UK

Table 9 - An Australian health consumer organisation leading the way in co-producing healthier societies and influencing health decisions contributing to accessible quality healthcare

This session will cover two main concepts:

From insight to action: community leadership in staying well
The importance of community leadership in creating Health and Wellbeing Networks in Tasmania, Australia will be discussed. These networks have proven to be a central mechanism for developing local place-based solutions to respond to the health needs of communities. It aims to engage community members and service providers in activities that have developed health literacy and local knowledge, building resources and relationships that can act as enablers for improving health systems and outcomes.

The voice in health influencing health decisions
This part of the presentation will emphasise the need to move health care consumers from the periphery of healthcare to the centre of healthcare design, amplifying their perspectives and strengthening their voices. When placing consumers on committees and working groups, as equal committee members, health consumers have influenced health decisions leading to care appropriate for the community.

Pieter Van Dam University of Tasmania; Australia

Table 10 - Taking babies into the boardroom. ABC parents does coproduction, education and empowerment

Discover how the ABC Parents project harnessed the power of co-design and lived experience to drive meaningful service transformation. Borne out of personal and professional experiences of bereavement, failings in healthcare, anxiety following premature birth and cardiac arrest, local parents and healthcare professionals came together to build a parent education model to empower their community.
We will present an interactive and exhilarating depiction of the challenges faced by our families through a combination of recorded testimonials, choreographed dramatisations and in-person accounts of the needs, journeys and impact of the support and training we have developed. Our team of community champions and ABC Parents staff will detail how the vision was shared and enacted in partnership with voluntary sector and statutory organisations and now commissioned by the NHS to serve North London families. As parents have been involved in the design, delivery and evaluation of every facet of our parent education programme, they will encourage the audience to involve service users, challenge any bias or hesitance and consider what lived experience might bring to their organisations.

Akudo Okereafor ABC Parents, North Middlesex University Hospital NHS Trust; UK

Table 11 - Empowering residents to lead change: a hands-on approach to quality improvement education

This session will explore an innovative approach to trainee education by integrating quality improvement (QI) methods into the curriculum while implementing real-time improvements to medical education. Grounded in Kolb's experiential learning theory, this curriculum pairs real educational challenges—for example, low attendance at required didactics—with hands-on education for trainees and faculty in QI. Trainees participate in monthly workshops that teach QI tools and immediately apply them to improve didactic attendance, fostering a deeper understanding of QI principles. Participants will learn how to implement similar curricula in their own institutions, creating a model that enhances both long-term educational outcomes and real-time trainee engagement in improvement efforts.

Michelle Hamline University of California Davis; USA

Table 12 - Redefining quality: using quality-based financing and co-design to transform HIV prevention services in New York City

This session will explore the development of an innovative Quality-Based Financing (QBF) model by the New York City Health Department in partnership with community stakeholders. Created in response to persistent inequities and community calls for accountability, the QBF model redefines how public health systems measure quality, fund HIV prevention services, and streamline the goal of programs towards patient’s unique needs. Rather than paying for volume, QBF links funding to quality indicators co-developed with patients and providers—centering program implementation on equity, client experience, and systemic change. The session will walk through how the model was built using multiple frameworks, and how quality was defined through a triangulated approach across process, experience, and outcomes. Attendees will learn how QBF translates community values into actionable metrics and financing structures, and gain practical insights into applying this adaptable model in other health care settings to embed metrics that truly matter.

Katrina Estacio Hunter College, City University of New York; USA