In her keynote, physician and street doctor Michelle van Tongerloo delivers a striking diagnosis: healthcare has increasingly become a business model, making the act of truly helping people more complex than ever. Drawing from her work in Rotterdam South and her consulting room, she links major societal issues to the raw, everyday reality of her patients.

She brings the story close. Through powerful patient narratives and her own reflections, she offers the audience an unfiltered look behind the scenes of a system where rules, protocols, and waiting lists too often stand between people and the care they need.

Michelle van Tongerloo GP and Street Doctor, Rotterdam; Netherlands