Wednesday 13 August 2025 | 13:30-16:30

Format: Workshop

When asked if they support quality, most healthcare leaders will quickly say, “Yes, we are totally
committed to quality improvement (QI).” Yet as you explore the inner workings of the
organization you discover that the Q word is more of a hobby and buzz word than an integrated
organizational strategy. In this session, you will learn about the key quality strategies and
methods that need to be embedded into the very fabric of the organization to make quality the
organization’s operating strategy. Specific topics addressed include building capacity and
capability for QI; developing strategic dashboards; establishing goals, targets, specification limits
and determining process capability; applying principles of reliable design; and using advanced
statistical tools to untangle the messiness of life.

Bob Lloyd Institute for Healthcare Improvement (IHI); USA