Thursday 7 November | 15:15-16:15

Session format: Masterclass

Stream: tbc

Understanding Variation in data to inform improvements – Masterclass

Lloyd Provost IHI; USA

Data provides the insights to understand how systems are performing, develop improvement strategies, build energy to keep improvement efforts going, and evaluate the impact of the improvement work. But often data are not presented in a way which does not promote the greatest understanding. This session will explore effective data analysis and graphical methods to describe present the story that you want to tell.