Co-founder, Patient Experience Agency; Australia

Shelley Thomson is Co-Founder of the Patient Experience Agency, a human-centred design consultancy advancing practical, outcomes-driven healthcare reform. An allied health professional and facilitator, she helps services embed Patient-Reported Measures and meaningful consumer partnerships, driving safer, more personalised, outcomes-focused care. Guided by the principle “Nothing About Us, Without Us”, Shelley champions patient and carer voices in shaping care delivery and policy alongside clinicians and digital health innovators.