W1: Putting the Patient at the Centre of Care (Part 2)

Wednesday 19 November 2025 | 14:00-16:00

Format: Workshop

The presenters in this session will describe how through leadership development, improved patient safety standards, digital health initiatives, and collaborative improvement networks, Australia now has advanced patient-centred improvement capabilities. Further they will share how they have led large scale system change to beneficial effect in Australia and how they continue to shape their thinking after more than three decades. This presentation will use personal narrative and reflection to describe the leadership qualities required to lead improvement capability building at scale. The skills and knowledge of improvement leaders are learned from a range of classical, basic, and social sciences. To successfully apply this knowledge improvement leaders must overlay, emotional intelligence, compassion, innovative thinking, resilience, curiosity to name a few.

Learning objectives
1. Can hear the personal narrative of senior system leaders from across Australia, including their international experiences
2. Understand the personal attributes they have used to deliver success.
3. Understand what attributes to look for in future improvement leaders.
4. Reflect on their own strengths to optimise their impact with senior leaders.
5. Have examples of capability programmes and how they have delivered learning and results.

Bernie Harrison ACHS Improvement Academy; Australia
Peter Hibbert Australian Institute of Health Innovation, Faculty of Medicine Macquarie University; Australia