Director of Community Engagement; Healthcare Improvement Scotland, Scotland

Clare is Director of Community Engagement at Healthcare Improvement Scotland and a Scottish Quality & Safety Fellow. Clare has extensive experience in quality improvement, having completed the Scottish Quality & Safety Fellowship and the US Intermountain Advanced Training Program. Her improvement work includes creating the Near Me video consulting service in NHS Highland using a co-design approach, and then scaling it up nationally as the Scottish Government’s National Near Me Lead during the Covid-19 pandemic. Clare has been a pharmacist for 24 years. Professional highlights include developing the Medicine Sick Day Rules cards, leading the Scottish Patient Safety Programme’s pharmacy pilot in NHS Highland, and leading the creation of “Pharmacy 2030” the Royal Pharmaceutical Society’s vision for the future. Her current work focuses on professional leadership, sharing best practice and environmental sustainability. She was awarded an MBE for services to health care in 2018.