NHS Horizons, England

Zoe is the Deputy Director at NHS Horizons, bringing with her 20 years of experience within health and care. She co-leads the team and plays a pivotal role in leading health and care improvement initiatives that have positively impacted tens of thousands of staff and patients. Specialising in the design and leadership of large-scale change initiatives tailored to complex environments, Zoe draws from her background in applied psychology. She firmly believes in fostering collaborative and ownership-driven approaches that make a tangible impact on healthcare systems, staff, and the communities they serve. Zoe brings practical expertise in Liberating Structures, vertical development, public narrative and the psychology of change to make these ideas work in practice. At the forefront of numerous nationwide initiatives aimed at enhancing systems, care, and staff well-being, Zoe’s diverse portfolio includes leading the national COVID-19 staff health and well-being community, driving culture change programs, contributing to board development, and redesigning health and care services.

Twitter: @ZoeLord1
LinkedIn: Zoe Lord