Senior Advisor, SingHealth Board; Singapore

Professor Ivy Ng is Senior Advisor, SingHealth Board.  Prior to her appointment as Senior Advisor, she was the Group Chief Executive Officer of SingHealth (2012-2024).  She was also previously Chief Executive Officer of KK Women’s & Children’s Hospital (KKH) and Deputy Group Chief Executive Officer of SingHealth.  

SingHealth is Singapore’s largest healthcare group and comprises Singapore General Hospital, KK Women’s and Children’s Hospital, Changi General Hospital, Sengkang General Hospital, 5 National Specialty Centres (Cancer, Eye, Neurosciences, Dental and Heart), SingHealth Community Hospitals and 9 primary health polyclinics. SingHealth has also been charged to develop Eastern General Hospital.

She was conferred the National Day Award Public Administration Medal (Gold) (Bar) 2024, President’s Science & Technology Medal 2021, National University of Singapore (NUS) University Outstanding Service Award 2020, NTUC May Day Medal of Commendation (Gold) Award 2020, Her World Woman of the Year 2012, Public Administration Medal (Gold) 2011, International Management Action Award 2010 and Singapore Human Resource Institute Leading CEO Award 2008.  She is Chair of the KKH Fund Committee and member of the Boards of SingHealth Fund, Duke-NUS Medical School, Singapore Management University, Temasek Trust, National Research Foundation (NRF) Singapore and Precise Health Research Singapore (PRECISE) Board Oversight Committee (BOC).

She holds a Bachelor of Medicine, Bachelor of Surgery (MBBS) and Master of Medicine (Paediatrics) from the National University of Singapore. She is a Fellow of the Royal College of Physicians (FRCP, Edinburgh), Royal College of Paediatrics and Child Health (FRCPCH, London) and Academy of Medicine, Singapore (FAMS). She is Clinical Professor, Duke-NUS Medical School and Yong Loo Lin School of Medicine, National University of Singapore and Adjunct Professor, Saw Swee Hock School of Public Health, National University of Singapore.

 

Senior Patient Safety & Quality Lead, Changi General Hospital (CGH); Singapore

As a Senior Patient Safety & Quality Lead in the Office of Improvement Science, Syahid spearheads staff engagement, climate measurement and competency-building initiatives in Changi General Hospital to cultivate a positive, people-centred, and proactive culture of safety. His key areas of interest in Patient Safety include just culture, psychological safety, civility, systems thinking, learning and improvement. He holds a PhD in Human Factors Engineering and contributes his expertise to guide healthcare staff in analysing human errors and facilitate improvement efforts to develop processes that are user-centered and resilient to human fallibility. He is a passionate advocate for a fair yet caring culture of shared accountability as a foundation for continuous growth in safety and reliability among individuals, teams, leaders and systems. Beyond the hospital, he is a faculty member of the SingHealth Institute of Patient Safety & Quality, running courses on Human Factors and Just Culture for the cluster.

Senior Consultant, Department of Medicine, Ng Teng Fong General Hospital (NTFGH); Singapore

Dr Gerald Chua was formerly the Chairman, Medical Board of Ng Teng Fong General Hospital. He is a Senior Consultant in Internal Medicine, Respiratory Medicine and Intensive Care Medicine and a Clinical Associate Professor appointed by NUS School of Medicine.

His educational interests are in crisis resource management in acute care, medical professionalism and cognitive error in clinical decision making.

In 2024 Dr Chua was awarded the Outstanding Clinician Educator Award at the National Medical Excellence Awards (Singapore).

For over 25 years of service to public healthcare he was conferred the Public Administration Medal (Bronze) in 2020. For significant leadership and outstanding contributions during Singapore’s fight against COVID-19, he was conferred the Public Administration Medal (Gold) (COVID-19) in 2022 and the COVID-19 Resilience Medal in 2023.

Manager, Medical Affairs, Ng Teng Fong General Hospital (NTFGH); Singapore

Mr Rexford Del Rosario is a dedicated ICU nurse turned quality and patient safety professional. As Manager of Medical Affairs at Ng Teng Fong General Hospital, he spearheads clinical quality reviews and analysis of adverse events, driving continuous improvement. Rexford pioneered a robust incident reporting system and implemented various safety culture initiatives at the hospital. He underwent human factors training on incident investigation with Medled UK and currently serves as core faculty for their program. Previously, Rexford was President of the Healthcare Quality Society of Singapore and Associate Editor for the Journal of Patient Safety and Healthcare Quality. He is a sought-after peer reviewer for international quality and safety journals. Rexford earned his Bachelor of Science in Nursing with high honours, Magna cum laude, in the Philippines before moving to Singapore in 2011. With over a decade of experience, he is passionate about advancing healthcare quality, reducing risks, and promoting patient-centered care through collaboration across the industry.

Ng Teng Fong General Hospital (NTFGH); Singapore

Mr. Tan Hai Yang is a Deputy Director in Allied Health at Ng Teng Fong General Hospital, NUHS. He has 28 years of experience in public healthcare. He started out in Changi General Hospital as a Physiotherapist specialising in musculoskeletal physiotherapy and later expanded into academia, research, and administrative roles. In the last 15 years, he held administrative roles at MOH, NUH, NUS and presently at NTFGH. He actively contributes to physiotherapy’s development and regulation and leads national projects such as crafting EPAs for physiotherapy undergraduate education. He underwent the human factors programme on incident investigation with Medled UK and currently serves as a core faculty of HF programme at JurongHealth Campus.

Ng Teng Fong General Hospital (NTFGH); Singapore

Adj A/Prof Chen Yongsheng is a Consultant Orthopaedic Trauma Surgeon at Ng Teng Fong General Hospital and National University Hospital in Singapore. After completing medical school at NUS in 2008, he underwent orthopaedic residency training and was admitted as a Fellow of the Royal College of Surgeons of Edinburgh in 2017. Through the prestigious HMDP and AOTrauma fellowships, he received specialised training in complex orthopaedic trauma at Royal Melbourne Hospital in Australia and across hospitals in Thailand. As an AO Foundation faculty member, he teaches courses internationally on trauma and deformity correction. At NUS, he leads undergraduate medical education and has received multiple teaching awards. He has presented at conferences worldwide and authored over 20 publications. He underwent the human factors programme on incident investigation with Medled UK and lead the development of the training curriculum at Jurong Health Campus.

Executive Director High Reliability Services Joint Commission International/Joint Commission Resources; USA

As Executive Director of High Reliability Services at The Joint Commission enterprise, Dawn Allbee partners with healthcare executives and thought leaders to advance high reliability practices across healthcare systems. She leads operations for customer engagement and manages the product life cycle of high reliability offerings from Joint Commission Resources (JCR). Dawn specializes in assessing organizational high reliability maturity, strategic planning, and training leaders in trust-building and change management to transform organizational culture. A passionate advocate for Robust Process Improvement® (RPI®), she trains and mentors leadership teams globally, emphasizing the integration of Lean Six Sigma and formal change management to reduce patient harm.

With over 17 years of experience, Dawn has successfully guided multi-disciplinary teams through large-scale change initiatives and cultural transformations. She has led team-building workshops and facilitated cultural assessments to improve safety and resolve internal conflict. Dawn also co-led national efforts to reduce hospitalizations for heart failure patients and enhance safety culture across multiple hospitals.

Certified as a Master Change Agent and Green Belt, Dawn is a frequent global speaker on high reliability and change leadership. Prior to her healthcare work, she held roles in IT project management, software architecture, and education. She holds a master’s degree in communication from Eastern Illinois University.

Stanford University School of Medicine; USA

Speaker bio to follow. 

IHI; Australia

Dr. Robert Lloyd is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and quality improvement training. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, New Zealand, Qatar, Dubai and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP) and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.

Dr. Lloyd has addressed over 1,200 national and international meetings of professional groups and associations. Over 150,000 participants from this country and abroad have attended his classes and presentations on quality improvement. He has served as faculty for the Harvard School of Public Health, the American College of Healthcare Executives, the American Society for Quality (ASQ), the University of Wisconsin’s graduate program in Administrative Medicine, the University of Chicago’s graduate Program in Health Administration, the Healthcare Forum, the International Quality and Productivity Center, the American Health Information Management Association, the JCAHO, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam and Paris), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout Denmark, South Africa and Ghana.

He has published numerous articles, chapters and reports on a wide range of topics including CQI theory and implementation, measurement and statistical methods, clinical outcomes, customer satisfaction, information systems and parish nursing.

Dr. Lloyd is co-author of the internationally acclaimed book, Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications (American Society for Quality Press, 2001, 5th printing). His most recent book, Quality Health Care: A Guide to Developing and Using Indicators was published in March of 2004 by Jones and Bartlett (Sudbury, MA).

Esther Networks; Singapore

Speaker bio to follow.