National University Hospital; Singapore

Dr. Stephanie Ko, MBBS MPH MMed, is a Consultant in Advanced Internal Medicine at the National University Hospital She is also the lead of NUHS@Home, Singapore’s largest hospital-at-home programe, presently of 50 bed capacity. She has been focusing on scaling hospital-at-home while maintaining high safety and quality standards.

National Improvement Unit Singapore; Singapore

Shiva Shangari is a seasoned healthcare professional specializing in integrating improvement science with implementation science to drive sustainable change in healthcare systems. With extensive experience spanning the NHS, Singapore’s public healthcare, and private sectors, Shangari has successfully led large-scale quality improvement collaboratives and supported primary care networks in achieving key health service goals. As a member of Singapore’s National Improvement Unit, Shangari has been instrumental in scaling and spreading impactful change initiatives. They bring a deep understanding of bridging the gap between theory and practice, equipping healthcare teams with practical tools to translate evidence into measurable improvements. Shangari’s work includes training clinicians in quality improvement methods, facilitating collaborative learning sessions, and co-developing change packages to enhance system performance. Committed to patient-centered care, Shangari also leads initiatives to integrate patient voices into healthcare redesign, fostering collaboration between stakeholders for better outcomes.

Singapore General Hospital; Singapore

Passionate about improvement science and person-centred care, Amanda plays an active role in driving person-centred care initiatives in the SingHealth Centre for Person-Centred Care (CPCC), working closely with local and international partners to raise awareness and spread person-centred care practices. She also co-leads the innovation unit of the ESTHER Network Singapore, and is part of the teaching faculty for the ESTHER Coach workshop since 2018. Amanda is also a Senior Manager in the Allied Health Division, Singapore General Hospital (SGH), providing leadership for the administration and planning of Allied Health strategies and analytics. Amanda holds a Bachelor of Engineering (Hons) in Industrial & Systems Engineering from the National University of Singapore (NUS) and a Master of IT in Business (Analytics) from the Singapore Management University (SMU).

National University Hospital Singapore; Singapore

Dr. Sabrina Haroon is a Senior Consultant in the Division of Nephrology and serves as the Medical Director of both the Inpatient Dialysis Center and the Outpatient High Dependency Renal Center at the National University Hospital in Singapore. She has completed her fellowship training in high-risk dialysis at the Royal Free Hospital and holds a Master of Applied Science in Patient Safety and Healthcare Quality. A passionate advocate for patient safety, Dr. Haroon is deeply engaged in pioneering quality improvement initiatives in dialysis units, making significant contributions both nationally and internationally. She has been awarded a grant to launch Singapore’s first national home hemodialysis program, a transformative initiative supported by the Ministry of Health. Currently, she is furthering her expertise by pursuing a Doctor of Public Health degree in Health Policy and Management, with a specialized focus on patient safety and quality, at the Bloomberg School of Public Health at Johns Hopkins University.

Ng Teng Fong General Hospital; Singapore

Ms Rosidah Idris has spent almost four decades of in nursing. In 1989, she received sponsorship for Advance Diploma (OT) and HMDP award from KKWCH for CTV Nursing, Australia. She moved to Parkway Healthcare Group and trained as TTT in Crisis Resource Management by Monash University. Ms Rosidah Idris joined JurongHealth Services in 2010 to set up and oversee the Endoscopy Centre. She was conferred the Humanitarian Award in 2013 and awarded the Nurse Merit Award in 2017. She had joined JHC Nursing Informatics team in 2022. She participated many IT Tech Refresh activities that impact nursing work-process. She is the nursing lead for VitalScout project that enhances nursing efficiency and productivity; continuous vital signs monitoring for high-risk patients in General Wards. She plays an important role in supporting the hospital’s ACRA and ICU-ORN activation system. Apart from work, she spends hours indulging her grandchildren with her best cooking!

Senior Improvement Advisor, Oxleas NHS Foundation Trust; United Kingdom

Dr Poonam Gupta currently serves as Senior Improvement Advisor and Value Improvement Lead at Oxleas NHS Foundation Trust in London, UK. With a background in medicine, she has built her work around advancing healthcare quality and value-based care in diverse settings. At Oxleas, she led NHS England’s first value improvement initiative with the frailty team as a pilot, achieving outstanding results. This work has since expanded to include teams from prison healthcare and the Tobacco Dependence Treatment Team.

Previously, Dr. Gupta was the Program Director for Value Improvement at the Heart Hospital, Hamad Medical Corporation in Qatar, where she led impactful, system-wide transformation. She has experience leading large-scale improvement collaboratives and served as lead faculty for the national Efficiency Improvement Collaborative with the Centre for National Health Insurance in the Kingdom of Saudi Arabia. She is also a faculty member with the Institute for Healthcare Improvement (IHI) and served on the leadership team for the Scaling Up Quality Improvement Training initiative across 38 district hospitals in Bihar, India, focused on improving maternal and newborn health outcomes.

Dr. Gupta also serves as a Healthcare Quality Improvement Faculty at the University of the Highlands and Islands in Scotland.

She has contributed to healthcare improvement efforts across the UK, the Middle East, and India. Dr. Gupta is the Assistant Deputy Editor of the International Journal for Quality in Health Care (IJQHC), an ISQua journal, and has authored numerous peer-reviewed publications. She has received more than 15 awards for her work in patient safety and quality improvement and is a regular speaker at national and international forums.

Vietnam National Children’s Hospital; Vietnam

Nhung Le enjoyed her roles as a hospital management consultant, invited professor, and tele-health manager during her tenure as a manager at the Center of Pediatric Healthcare Activities Directives in Vietnam National Children’s Hospital. In early 2018, she decided to take on a new challenge by transitioning to a position as a facilitator lead, responsible for implementing the CME/CPD online program in Pediatrics in Northern Vietnam.

Over five years, Nhung Le developed professionally as a project manager, focusing on training and capacity-building for pediatric healthcare providers across 28 provinces in Northern Vietnam through governmental policies and non-governmental projects. With a strong commitment to patient and community welfare, she contributed to the design of educational activities, including online multidisciplinary discussions, e-learning courses via the Tele-health system, and the establishment of learning communities in fields such as cancer and autism.

Some of her most significant contributions as a center manager included developing project strategies, facilitating, and implementing initiatives related to community healthcare and CME/CPD education. In October 2024, she was appointed as an invited professor at Shangluo Vocational and Technical College, where she shared insights and achievements from tele-health projects aimed at enhancing pediatric healthcare providers’ capabilities for the benefit of patients and the broader community.

Joint Commission International; Switzerland

Dr Neelam Dhingra is Vice President and Chief Patient Safety Officer for Joint Commission International (JCI). Dr Dhingra leads JCI global efforts in providing strategic leadership on patient safety and promotes all aspects of JCI’s patient safety activities internationally and has also been appointed Honorary Senior Faculty of IPSQ, Singapore and a Life Member of ISQua’s Academy of Quality and Safety. Prior to joining JCI from June 2024, she served for 25 years leading the WHO-HQ’s programs on patient safety and blood safety in Geneva. Her most recent position was Unit Head, Patient Safety Flagship, WHO-Geneva. Under her leadership, several key milestones were achieved including WHO Flagship Initiative “A Decade of Patient Safety 2021-2030”, WHO Global Patient Safety Report 2024, WHA resolution ‘Global Action on Patient Safety’, ‘Global Patient Safety Action Plan 2021-2030′, World Patient Safety Day, Global Patient Safety Network, Patient Engagement and Medication Without Harm Challenge.

Changi General Hospital; Singapore

Dr Tan Bee Hua Michelle completed her undergraduate medical studies at Yong Loo Lin School of Medicine, National University of Singapore and trained in Anaesthesiology under the SingHealth Residency Programme. She is currently working in Changi General Hospital and is a member of the hospital’s Steering Committee on Environmental Sustainability. As a concerned doctor and parent, her passions are in sustainability as well as promoting a data-driven culture within her department. She has a ModularMasters certificate from Singapore University of Technology and Design in Data Science (Healthcare) and was on the organising committee for the inaugural Singapore Healthcare Sustainability Symposium in 2024. Having a special interest in carbon analytics and greenhouse gas emissions, she also holds a certification for Carbon Footprinting through Life Cycle Analysis from A*Star SIMTech and is able to perform carbon footprint quantification for hospital related processes and products.

National University of Singapore; Singapore

Ms Mary Ng is an experienced researcher with a keen interest in preventive health and is actively involved in implementation and behavioural studies in population health research. She has experience in conducting and evaluating interventional studies and her work often involves collaboration with various stakeholders from multiple disciplines. She hopes to advance the understanding of behaviour change in preventive health and enhance the effectiveness of health and wellbeing programmes that will benefit the wider community.