Tan Tock Seng Hospital; Singapore

Adj Asst Prof Chan Lai Gwen graduated from the National University of Singapore (NUS) in 2001, with certifications in Internal Medicine and Psychiatry. At Tan Tock Seng Hospital (TTSH), she specializes in treating patients with psychiatric conditions related to stroke, brain injury, and Parkinson’s Disease. In addition to her clinical role, she serves as the Chair of the TTSH Patient-Reported Outcome Measures (PROMs) Sub-Committee, where she leads the implementation of PROMs hospital wide. Prof Chan also develop the framework and methodology that guide the integration of PROMs into clinical practice, which includes oversees the planning, monitoring, and evaluation of the effectiveness of PROMs.

SingHealth Duke-NUS Institute for Patient Safety & Quality (IPSQ); Singapore 

Speaker bio to follow. 

Ng Teng Fong General Hospital, National University Health System; Singapore

Kian Swan brings a wealth of experience in hospital leadership and has more than 25 years’ experience in a senior management position in both private and public healthcare sectors. With a deep commitment to holistic healing, Kian Swan has played a pivotal role in the design and commissioning of 5 large hospitals in Singapore and two medical centres in Hong Kong. This entails integration of sustainable design principles, green technologies, and eco-friendly practices into hospital infrastructure, striving to create spaces that nurture the health of patients, staff, and the environment. The successful integration of sustainable design elements in these hospitals has yielded several benefits: a substantial reduction in energy and water consumption, minimization of carbon footprint, reduction in operational costs, and most importantly, created an environment that not only promotes the healing of patients but also contributes to the well-being of the planet, embodying the profound connection between human health and environmental sustainability.

 

National University Health System; Singapore

Kelvin is a seasoned healthcare improvement professional with over two decades of experience in Quality Improvement, Innovations, Operations, and Patient Experience spanning across multiple industries. As the Head of Quality, Innovations & Improvement at JurongHealth Campus in Singapore, Kelvin leads a team of improvement specialists in developing strategies and building capacity for improvement and innovation. A certified Lean Six Sigma Black Belt and Improvement Advisor, Kelvin is passionate about driving organizational change through methodologies such as Model For Improvement, Lean, Human-centred Design, and Design Thinking. His expertise spans both healthcare & telecommunications industries, giving him a unique perspective on system-wide improvements. Kelvin has been appointed by Singapore’s Ministry of Health as the Ensure Safer System (ESS) leader for JurongHealth Campus, partnering with Joint Commission International to support the organization’s journey towards High Reliability. H

Southcentral Foundation; USA

Karen McIntire joined Southcentral Foundation (SCF) in 1996. She plays a key supporting role in strategic planning and development. Karen is responsible for strategies of human resources programs related to recruitment and employment, compensation and benefits, employee relations, human resources information systems, learning systems throughout the organization and other associated programs. Karen played a key role in the application that led SCF to become a Baldrige award-winning organization. She is certified as a Professional in Human Resources. Karen is of Yup’ik-Unganan descent. In 2023, Karen received the YWCA Alaska Women of Achievement Award. She presents nationally and internationally on whole-system improvement, customer focus, workforce improvement, innovation, and SCF’s Nuka System of Care.

Institute of Mental Health; Singapore

Experienced in working in mental health setting for the last 22 years. Leading assault reduction initiatives in IMH. Currently leading nursing services in Forensic setting.

Singapore General Hospital; Singapore

Joy is Head Coordinator of ESTHER Network Singapore and Person-Centred Care at SGH Division of Population Health & Integrated Care and Senior Principal Physiotherapist at Singapore General Hospital (SGH). With over 19 years of experience and a passion for person-centred improvement, she serves as the Quality Assurance and Improvement chief at SGH Department of Physiotherapy and serves as a certified SGH Quality Improvement (QI) Coach and ESTHER Coach Faculty member. Since 2019, Joy has been instrumental in spreading the ESTHER philosophy, co-leading the Network’s Education unit and facilitating ESTHER Coach workshops. She developed the QI-ESTHER Workshop for Physiotherapy Residency Program, merging QI and person-centred improvement through ESTHER approach to achieve better patient care and outcomes. Joy’s expertise extends beyond SGH, to train healthcare professionals, allied health undergraduates, and community partners in QI-ESTHER principles. She has coached or facilitated over 60 ESTHER and Improvement projects within Physiotherapy, SGH and across institutions.

National University Health System; Singapore

I am an Academic General Practitioner. I am currently Professor of Medicine at the National University of Singapore, and Head of the Department of Family Medicine at the National University Health System. I have worked as a General Practitioner in the UK, Spain and in a variety of environments, including developing countries for very brief periods, and I am proud to have been awarded a Clinical Excellence Award for my contributions to the development of the National Health Service. I have provided expert advice to the World Health Organization (WHO) on the “Safer Primary Care” initiative and led the development of the corresponding WHO Report on Patient Engagement. I am proud to have been elected by my peers to serve as Chair of the Working Party on Quality & Safety, World Organisation of Family Doctors (WONCA).

Tan Tock Seng Hospital; Singapore

Professor Abisheganaden is Chief, Health Services Outcomes Research (HSOR) for the NHG and a Senior Consultant Respiratory Physician at Tan Tock Seng Hospital (TTSH), Singapore. He is the Medical lead for VBHC for the NHG cluster. He has been active in promoting Respiratory Health initiatives Nationally, and for the cluster and institution for more than 2 decades. He is well published, with over 100 peer reviewed publications on PubMed and an H-index of 28.

NUHS; Singapore

Jishana is a clinical decision support analyst with a background in pharmacy. She plays a key role in both the clinical decision support and medication safety committees. She is actively involved in redesigning CDS tools to boost their efficiency, align with clinical workflows, reduce alert fatigue and ultimatel