Fiona Stanley Fremantle Hospitals Group; Australia

Catherine is the Program Manager Clinical Best Practice at the Fiona Stanley Fremantle Hospitals Group (FSFHG). In this role, she oversees the Hospital Acquired Complications Reduction Program, the FSFHG Annual IMPROVE Conference, and the SMHS Clinical Documentation Improvement Program. With 23+ years of healthcare experience, Catherine is a staunch advocate for knowledge translation, quality improvement, and evidence-based care. She leads organisational changes to enhance patient safety, promoting data-driven, multidisciplinary teamwork for healthcare quality improvement.

Fraser Health Authority; Canada

Ashley MacDonald is a Program Coordinator for Fraser Health. Ashley started her career in healthcare as an administrative assistant for Patient Experience and is now a program coordinator Ashley has a passion for health literacy and plain language. She holds a certificate in Plain language for Simon Fraser University. She works with the Patient Education team to ensure their organizations public facing materials are accessible, culturally safe and trauma informed. As a mom of 3 and wife of someone with a chronic illness, Ashley advocates for clear understandable health information.

 

Hospital Authority; Hong Kong

Mr. Andy Kwok currently serves as Senior Manager of Quality and Safety at the New Territories West Cluster, Hong Kong Hospital Authority. He is a Chartered Ergonomist and Human Factors Specialist, and Certified Professional in Healthcare Quality, with over 15 years of experience in healthcare quality and safety. He oversees incident and risk management for the cluster, provides training on patient safety and root cause analysis, and acts as a reviewer for prominent healthcare quality journals.  Andy is passionate about innovation, often thinking outside the box to find solutions that enhance work performance and reduce incidents. His work on patient safety has been published in various international journals, showcasing his expertise and contributions to healthcare quality improvement.

Institute of Mental Health; Singapore

Cheryl has a robust background in psychiatric-mental health nursing for the past 22 years. She is an Advanced Practice Nurse who has honed her clinical skills at various psychiatric care units. She has special interest in suicide prevention work and had implementing evidence-based strategies aimed at identifying at-risk individuals and system level changes. In addition to her clinical work, she has presented papers on Impact of a Rehabilitation Program on Mental Health Recovery at international platforms and published paper on violence prediction tools. Her relentless pursuit of continuous improvement, coupled with her clinical leadership to drive clinical initiatives, has positioned her as an enabler in mental health nursing. She is currently leading a workgroup to set future trends of psychiatric nursing model by building a Person-Centered Care (PCC) practice culture to build nurses’ capabilities and mindset in adaptation of PCC.

 

 

Friday 15 August 2025 | 19:05-09:35 

Format: Keynote

The philosopher Bertrand Russell defined power as “the ability to produce intended effects and achieve goals”. Everyone who wants to improve health or create better care with and for patients, has to address issues of power. In this inspiring keynote, we’ll explore the powerful truth that everyone, regardless of role, background, or experience, can take the power for change.

Through real-world stories, practical strategies, and a call to action, this talk will empower you to recognise your unique ability to influence your environment, your team, and your community. Whether you’re on working at the point of care, behind the scenes, or in a formal leadership role, you’ll discover how small actions can spark big shifts, and how collective momentum begins with small groups of people building power for change through shared purpose.

It is up to us to shape and deliver the future we want to see.

Professor Helen Bevan OBE Professor of Practice in Health and Care Improvement, Warwick Business School and, Senior Fellow, Institute for Healthcare Improvement; England

 

Professor of Practice & Strategic Advisor, Warwick Business School; England 

Helen Bevan is Professor of Practice in Health and Care Improvement at Warwick Business School, England and Senior Fellow of the Institute for Healthcare Improvement, USA. She acts as a strategic advisor to many organisations and systems in the English NHS and to leaders and policymakers in health and care systems globally. She is a member of the of ISQua’s International Academy of Quality and Safety in Health Care.

With over three decades of experience as a leader of large scale change, Helen has been instrumental in leading numerous improvement initiatives that have significantly impacted patient care and healthcare systems. Early in her career, she led the Leicester Royal Improvement Re-engineering Programme, which won the Hewlett Packard Golden Helix Award for the best healthcare innovation initiative in Europe. Helen has also been a national leader in the NHS, spearheading projects like the Cancer Services Collaborative and the 10 High Impact Changes for Service Improvement and Delivery. Her contributions have earned her numerous accolades, including being named an Officer of the Order of the British Empire (OBE) for Services to Healthcare.

Helen is known for her innovative approach to change, blending new ideas with a deep understanding of complex systems. Her work has been featured in various publications, including the Harvard Business Review and best-selling books like “Humanocracy: how to create an organisation as amazing as the people in it” and “New Power.” Helen is one of the top social influencers in healthcare leadership globally, with more than three million interactions each month through her thought leadership social media activities, virtual presentations, commentaries and blogs.

Thursday 14 August 2025 | 16:45-17:30 

Format: Keynote

Explore how data-driven strategies can enhance workforce competency to drive better patient outcomes and fostering high-reliability organisations.

More information about this Keynote will be announced shortly. 

Dr. Jonathan Perlin President and CEO, Joint Commission International; USA 

 

Friday 15 August 2025 | 16:55-17:30 

Format: Keynote

In a time of rapidly evolving healthcare challenges, sustainable quality depends on balancing patient-centered care, innovation, and system efficiency.

How can we explore the evolution of sustainable quality in healthcare, highlighting how organisations can integrate proactive patient engagement, data-driven decision-making, and operational efficiency to ensure long-term impact.

A core focus

• Embedding sustainability into quality improvement—ensuring that healthcare systems not only enhance patient outcomes but also optimise resource use and minimise inefficiencies.


• How can we help healthcare leaders create resilient, cost-effective, and high-quality care models that withstand growing global challenges?


• Emphasising the importance of empowering leadership and collaboration. Sustainable quality is only possible when leaders, frontline practitioners, and patients work together in co-designing solutions that enhance care delivery and drive continuous improvement.


• By fostering a culture of shared responsibility, healthcare organisations can ensure that quality improvements are not just impactful, but enduring.


• Providing actionable insights and strategies to help healthcare professionals shape the future of sustainable, high-quality care in an ever-evolving landscape.

Maureen Bisognano President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

 

President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA

Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years.

She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement and is a tireless advocate for change. She is an Instructor at the Harvard School of Public Health.

She chaired the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

President and CEO, Joint Commission International; USA 

Dr. Jonathan B. Perlin is a leading healthcare executive, serving as President and CEO of The Joint Commission Enterprise since 2022. Previously, he was President of Clinical Operations and Chief Medical Officer at HCA Healthcare, where he spearheaded initiatives to improve patient care, including AI-driven sepsis detection and maternal health programs. Earlier, he led the Veterans Health Administration, implementing a national electronic health record system. 

He holds faculty positions at Vanderbilt and Virginia Commonwealth University and has served on key federal commissions. Recognized for his impact, he was named among Modern Healthcare’s 100 Most Influential People in Healthcare in 2023.