Friday 15 August 2025 | 08:05-09:00 

This is a sharing by iXchange, which is one of the leading third-party administrator (TPA) in Singapore on how they have played a role in strategic alignment between payors, providers and patients to achieve care quality, cost efficiency, and patient experience.

In an increasingly complex healthcare environment which is often marked by conflict rather than collaboration, iXchange demonstrates how thoughtful collaboration can lead to cost-effective, clinically appropriate, and patient-centered care. By bridging operational gaps between insurers and healthcare providers, iXchange ensures smoother claims management, greater transparency, and improved care coordination. The result is a more efficient, collaborative healthcare ecosystem that aligns stakeholder goals for long-term sustainability.

This session will showcase the outcomes, challenges, and valuable lessons from iXchange’s implementation journey. Participants will gain valuable insights into how this unique TPA model can serve as a viable blueprint for sustainable healthcare delivery in a complex ecosystem.

Join us to discover how iXchange’s integrated approach delivers value across the healthcare continuum – creating a more balanced and resilient healthcare system.

Jeffrey Law IHH Healthcare; Singapore
Loh Chek Chai iXchange; Singapore 

Friday 15 August 2025 | 08:05-09:00 

Across Asia, patient advocacy is emerging as a vital force for person-centred care, health equity, and system transformation. This panel convenes leaders and advocates from diverse healthcare contexts to examine the current landscape of patient advocacy in the region. Panellists will reflect on the progress made, the systemic and cultural challenges that persist, and the conditions necessary to support meaningful and sustained patient and public involvement. The discussion will explore ways we could harness untapped potential in patient advocacy leading to innovative solutions that enhance healthcare delivery and outcomes in the region.

Ritu Jain Agency for Care Effectiveness Consumer Panel; Singapore
Bill Wang Patient Liaison Advisory Group, International Society of Nephrology; Hong Kong
Dominque Phang NHG Ang Mo Kio Polyclinic; Singapore
Moderator: Soh Lai Yee National University Health System; Singapore

Global Patient Advocate, Immediate Past Chair, ISN Patient Liaison Advisory Group, Member, World Kidney Day Joint Steering Committee, Patient Expert, Hong Kong Hospital Authority Expert Advisory Group on Q&S, Vice Chair, Hong Kong Kidney Foundation; Hong Kong 

A combined kidney and liver transplant recipient (2018) and a retired lawyer, Bill Wang drives systemic improvements in healthcare safety, quality, and patient-centered outcomes through lived experience and legal governance expertise.  

As Immediate Past Chair of ISN’s Patient Liaison Advisory Group, Bill embeds patient voices in WHO-aligned policies to close care gaps and accelerate patient-centered clinical practices globally.  In Hong Kong, he sits on various governance committees overseeing care quality and patient safety issues in the city’s public healthcare system.

Bill’s advocacy work focuses on:  

Chairman, Hong Kong Kidney Foundation; Hong Kong

Convenor of the Local Program Committee of BMJ International Forum on Quality and Safety in Healthcare Hong Kong 2025. Chairman of Hong Kong Kidney Foundation. Past-Chairman of the International Federation of Kidney Foundation – World Kidney Alliance and past-Co-program Director of World Kidney Day (a Joint committee of IFKF-International Society of Nephrology). Dr Lui retired from the Hospital Authority in 2012 (Consultant for Quality and Safety) and as a Clinical Professional Consultant, Chinese University of Hong Kong School of Public Health and Primary Care in 2019. Currently he is a Honorary Professor of the Chinese University of Hong Kong School of Public Health and Primary Care and a Honorary Consultant of Prince of Wales Hospital (Quality and Safety). Recently, Dr Lui was a member of a Review Committee on the Management of the Public Hospital System and chaired an Expert Advisory Group on Quality and Safety for the Hospital Authority. His interests include quality and safety in healthcare, patient relations and partnership

Thursday 14 August 2025 | 12:10-13:10 

Korean Society for Quality in Health Care (KoSQua)

Session details to follow. 

Tan Tock Seng Hospital; Singapore

Dr Kwang Yeong How is a consultant colorectal surgeon and director of Endoscopy Centre and Perioperative Care Service in Tan Tock Seng Hospital, Singapore. On top of his clinical work, Dr How is a strong advocate for quality improvement and value based care. He played a key role in establishing the ERAS® program in his hospital and is the surgical lead of value based care at the National Healthcare Group. He is involved actively in ERAS® implementation in Asia Pacific and is also currently the Treasurer of ERAS® Society

Ministry of Health Senior Advisor; Singapore 

Speaker bio to follow. 

Senior Manager (Patient Safety & Quality Improvement), Ministry of Health; Singapore

Speaker bio to follow. 

Deputy Director of Nursing (Interim), Institute of Mental Health; Singapore

Jancirani Annamalai have started her journey as an Enrolled Nurse in IMH since 2001. At present holding a position of Covering Deputy Director of Nursing at the Institute of Mental Health, Singapore.

Janci holds Master of Advanced Practice (Clinical Leadership) from Curtin University.

With over 22 years of experience in psychiatric nursing, Janci has led various initiatives, including suicide prevention and nursing clinical practice efforts.

At present, Janci is holding the role of Co-lead of Suicide Prevention Workgroup. She has collaborated on projects aimed at improving patient safety and quality care across psychiatric settings. She involved in the evaluation of anti-ligature products and fixtures in the refurbished wards.

Since the formation of Nursing Clinical Practice Council in 2017, she has actively reviewed nursing work instructions as well as developing and embarking on nursing clinical practice projects. At present she is holding the role of an advisor of the council

Friday 15 August 2025 | 09:40-10:25 

Format: Sharing Hub

How aligned are our beliefs on quality, safety, and value across the healthcare ecosystem? Join us for a dynamic game show-style session that explores this question through fast-paced rounds where two teams compete to identify the most common responses to pressing issues in healthcare quality, safety and value.

Using real survey results gathered ahead of the event, contestants will guess the top answers—setting the stage for deeper discussions that unpack assumptions, surface blind spots, and sharpen insights.

Guiding this journey are our esteemed panelists – Dr Brent James, Dr Daphne Khoo, and Ms Dawn Allbee – our game show “Voices of Wisdom,” who will challenge perspectives and draw out key lessons from the responses. Dr Albert Ty hosts the session, bringing energy, curiosity, and clarity to every round.

Key themes include:

• Quality Improvement


• Patient Safety


• Value-Based Care

Brent James Stanford University School of Medicine; USA
Daphne Khoo Ministry of Health Senior Advisor; Singapore 
Dawn Allbee Joint Commission International/Joint Commission Resources; USA
Lisa McKenzie Institute for Healthcare Improvement (IHI); Asia Pacific