Friday 15 August 2025 | 09:40-10:25 

Format: Sharing Hub

This session invites you to pause and reflect: What would you want for your own care? What would truly matter to you if you needed support in a nursing home—or any long-term care setting?

Using that question as an anchor, we’ll explore the future of person-centred care. We’ll challenge the assumptions and habits that have shaped current practice, and ask what needs to change if we’re serious about creating care that people would choose for themselves.

Key themes include:

• The value of partnership and coordination, especially in integrated community care, where ground knowledge is strong but often under-leveraged.


• How community care providers can drive change by focusing on what’s within their control—from staff culture to the care environment—not just infrastructure or budgets.


• Why design and “soft” elements (like noise, clutter, or how welcome someone feels) are just as important as policy or funding.


• What it takes to build a culture of quality that goes beyond compliance—where change isn’t imposed, but embraced.

Maureen Bisognano Institute for Healthcare Improvement (IHI); USA
Tan Chee Wee Agency for Integrated Care; Singapore
Lok Yik Hin St Andrew’s Mission Hospital; Singapore
Siti Hosier Vanguard Healthcare; England

Friday 15 August 2025 | 09:40-10:25 

Format: Sharing Hub

This interactive session will explore how Cincinnati Children’s is building a culture of innovation that improves care and outcomes. Following Dr. Davis’s keynote on the strategic importance of innovation, this session focuses on empowering staff and providers to drive change from the ground up.

You’ll hear briefly about how frontline teams at Cincinnati Children’s are engaged in innovation efforts—and then take part in a hands-on group activity. Working with your table, you’ll respond to a real-world scenario and develop a practical idea to surface innovation from the frontline in your own organization.

Each table will share their top idea, and together we’ll vote on those with the most potential for impact. Expect an energetic, collaborative experience where everyone contributes—and where you leave with at least one idea to take back and try next week.

All Teach, All Learn.

Steve Muething Cincinnati Children’s; USA

Friday 15 August 2025 | 09:40-10:25 

Format: Sharing Hub

Inspiration serves as a powerful catalyst for healthcare quality improvement. Research demonstrates that while engagement is important, inspiration derived from purpose and meaning creates the foundation for sustained quality improvements.

This unique session will be facilitated by Helen Bevan. Each table will have an inspirational topic, linked to our journey in change and improvement. Participants will choose which topic they want to discuss, by selecting a specific table.

People on each table will share real-world stories with each other that illuminate the power of healthcare improvement in action. You’ll get to connect with other participants who have overcome challenges, sparked change, and found deep meaning in their work.

Together, we’ll explore how listening to—and learning from—each other’s experiences can spark new ideas and energise our collective journey toward outstanding care and better outcomes for everyone.

Please join us to be inspired!

Helen Bevan OBE Professor of Practice in Health and Care Improvement, Warwick Business School and, Senior Fellow, Institute for Healthcare Improvement; England

Woodlands Health; Singapore

Speaker bio to follow. 

Vanguard Healthcare; England

Speaker bio to follow. 

St Andrew’s Mission Hospital; Singapore

Speaker bio to follow. 

Agency for Integrated Care; Singapore

Speaker bio to follow. 

Singapore General Hospital; Singapore

Senior Principal Radiographer, Singapore General Hospital, specialised in ultrasound.

Lead, Division of Radiological Sciences ACP Serious Reportable Event Committee (2021-Present): Led SingHealth-wide reviews of serious reportable events in Radiography, conducted root cause analysis, and disseminated best practices to minimize radiological SREs.

Member, SingHealth Procedural Safety Workgroup (2022-Present): Collaborated with stakeholders to strengthen adverse event prevention and response protocols across SingHealth institutions.

QI Coach (2015-Present) & QI Leader, Radiography/ Division of Radiological Sciences: Mentored staff in quality improvement methodologies.

Implemented programs such as Kaizen workshops for junior staff. Guided interdisciplinary teams in QI projects. Award: 2nd Place, SingHealth Group Allied Health Forum (2017) for “Radiographic Positioning Aid Project.”

Institute for Healthcare Improvement (IHI), Australia. 

Speaker bio to follow. 

Singapore General Hospital; Singapore

Ms Juliana Wang is a physiotherapist with 18 years of clinical experience and obtained a Masters in Neurological Physiotherapy (Hong Kong) in 2013. Juliana currently assists in managing the stroke physical activity trial (MOTIVATE) as a study coordinator at the Department of Physiotherapy, Singapore General Hospital. She is also a PhD Candidate at Curtin University (Western Australia) and a teaching faculty at the Singapore Institute of Technology for Physiotherapy undergraduate students.