National University Health System; Singapore

Speaker bio to follow. 

Ng Teng Fong General Hospital; Singapore

With over two decades of nursing experience, Ms. Lina brings compassion, expertise, and a steadfast commitment to patient care. Throughout her career, she has found deep purpose in making a positive difference in the lives of those she serves, continuously striving to enhance healthcare delivery and patient outcomes.

As a key contributor to the Vitalscout project team, she played an essential role in implementing innovative technology that improved patient monitoring in general wards. Her frontline experiences during the SARS and COVID-19 pandemics have profoundly shaped her perspective, deepening her appreciation for the challenges of the nursing profession and strengthening her dedication to resilience and continuous improvement.

Ms. Lina finds fulfillment in contributing to initiatives that support both patients and healthcare staff, believing strongly in the value of teamwork and innovation in driving better care. Outside of work, she enjoys quality time with her family and reconnecting with nature through activities like cycling—an important way she stays balanced and recharged in her demanding yet rewarding role.

Eastern Health; Australia

Speaker bio to follow. 

Friday 15 August 2025 | 15:20-15:45 

Format: Presentation

Stream: Population

Part 1: Ensuring Excellence: The Critical Role of Patient Safety in Dialysis Unit’s Success

The cornerstone of success in any healthcare system is an unwavering commitment to patient safety. By prioritizing patient safety, we not only enhance the quality of care but also foster trust, minimize errors, and cultivate a culture of compassion and excellence. Adopting this mindset is not merely a necessity at the organizational level; it is the driving force behind delivering exceptional service at every unit. In this session, we will elaborate on our tailored patient safety framework for the dialysis unit. This safety and quality model empowers us to effectively address errors, establish key performance indicators, design robust quality performance metrics, and safely develop pioneering programs. We will share on how we elevate our commitment to patient safety and transform the standards of care. This session will interest those who are keen to redefine the standard of care in dialysis and in championing a safer future for our patients.

Sabrina Haroon National University Hospital Singapore; Singapore

Part 2: Sustainability and Effectiveness of the Introduction of Tunnelled Haemodialysis Catheter Management in the Community – the Singapore experience

This session, presented by Singapore’s National Improvement Unit (NIU), highlights how integrating improvement and implementation science enables the scale and spread of large-scale healthcare initiatives. Focusing on a national project addressing Tunnelled Haemodialysis Catheter (THC) complications, we showcase how this hybrid approach reduced hospital admissions, saved SGD 560,000, and enhanced patient outcomes through community-based care.Participants will learn the frameworks and strategies used to scale sustainable change, with a focus on aligning iterative testing (PDSA cycles) with implementation science principles such as acceptability, adoption, and sustainability.This session will provide actionable insights into driving systemic, patient-centred healthcare improvements. It will be especially valuable for leaders and change-makers looking to navigate challenges of scaling innovation while maintaining safety, quality, and cost-effectiveness.

Shiva Shangari Manoharan National Improvement Unit; Singapore

Part 3: Safe Communities, Healthy Lives: Advancing Population Health Together

The session will explore the critical role of community nursing in promoting population health and enhancing community safety across various domains. It will focus on the innovative strategies and best practices on key areas such as medication safety, home safety, infection control practice, falls prevention, and safe management of chronic disease. The discussion will also highlight the importance of caregiver training, telehealth and remote monitoring in enhancing care delivery and accessibility. Participants will gain insights into successful collaboration between healthcare providers, community organizations and local stakeholders to improve healthcare access, reduce acute care utilizations and enhance overall well-being.

Xu Yi Singhealth; Singapore 

 

IHH; Singapore

Dr Peter Chow is the Chief Executive Officer of IHH Healthcare Singapore, with over 20 years of healthcare management experience in both the public and private sectors. He trained as a dental surgeon at the National University of Singapore and subsequently moved into healthcare administration.

At IHH Singapore, Dr Chow leads strategic initiatives and drives operational excellence across key entities, including Gleneagles, Mount Elizabeth, Mount Elizabeth Novena, and Parkway East hospitals, as well as Parkway Shenton, Parkway MediCentre Woodleigh, Parkway Radiology, Parkway Rehab, Parkway Cancer Centre, and Parkway College.

Prior to joining IHH, he held multiple senior roles at the National Healthcare Group (NHG), including Director of Quality & College, Director of Corporate Development & Communications, and Chief Operating Officer of NHG Polyclinics.

Ministry of Health Singapore; Joint Commission International; Singapore

Speaker bio to follow. 

 

Medcare Orthopaedics and Spine Hospital; Dubai

Dr. Rahul Deshmukh is a Medical Director (Chief of Medical Services) and Head of the Department of Anesthesiology at a JCI-accredited hospital in Dubai, has been practicing anesthesiologist with 24 years of experience in Anesthesiology, and he has more than eight years of experience in healthcare leadership at JCI-accredited hospitals.

Dr. Rahul established the first DNV recognized Orthopedic Centre of Excellence in UAE. He has formal training in healthcare quality (CPHQ), healthcare administration (MBA), and leadership (PGDHCM). He has a keen interest in clinical governance and is a staunch advocate of patient safety. As the clinical governance leader of the organization, Dr. Rahul is developing an infallibly tenacious culture of quality in the organization by effectively and efficiently using various quality-related skills acquired while learning CPHQ and management skills learned while obtaining an MBA in healthcare management.

Having spent more than two decades in the field of healthcare, it is imperative to give back to the industry by improving the overall quality of service and outcomes for our most critical stakeholders, our patients.

He actively advances global patient safety through research, policy, and international speaking engagements. A passionate endurance athlete, he has completed multiple marathons and ultramarathons.

Principal Pharmacist, Pharmacy, Ng Teng Fong General Hospital (NTFGH); Singapore

Ms. Tan Yuen Ming is a Principal Pharmacist at Ng Teng Fong General Hospital, Singapore. She holds a Bachelor of Pharmacy degree from Monash University, Australia, and a Master of Science in Project Management from the National University of Singapore. She heads the Projects, Quality & Safety portfolio in the Pharmacy Department, and is dedicated to enhancing medication safety and patient care. She serves in various national, institutional, and departmental workgroups. She is appointed as one of the lead system auditors for her institution, assessing compliance to relevant Joint Commission International standards. She is a faculty member in the Human Factors for Healthcare program at JurongHealth Campus and has co-developed the curriculum on Human Factors in Incident Investigations. She is also certified as an Improvement Coach by the Institute of Healthcare Improvement and has coached or led various Quality Improvement projects and has presented some in national and international conferences.

Thursday 14 August 2025 | 15:35-16:05 

Format: Presentation

Stream: Population

Healthcare-acquired conditions remain a significant yet preventable contributor to global morbidity and mortality, disproportionately affecting low- and middle-income countries. Over the past decade, Mount Sinai International has collaborated with global partners to drive sustainable quality improvement and reduce the global burden of disease—from empowering nurses in India to dismantling hospital silos in China. This session will inspire and equip you with practical insights in how education, process redesign, and frontline leadership to drive long-term change. Join us to explore proven strategies through real life cases to transform safety culture and advance equitable, high-quality care worldwide.

Tao Xu Mount Sinai Hospital; USA

Eric Barna Mount Sinai Hospital; USA

Mount Sinai Hospital; USA