National Improvement Unit, MOH Office for Healthcare Transformation; Singapore

Eunice is the Head of the National Improvement Unit at MOHT. It is a national unit set up by MOH to drive value creation for patients through continuous and scalable quality improvement (QI). In this role, Eunice leads the development of collaborative learning networks with healthcare clusters, public healthcare institutions, primary care networks and ILTC stakeholders to identify changes and metrics of success followed by small-scale tests of change to understand and describe the local implementation context before scaling. Eunice has previously held various roles in healthcare systems in Singapore, Australia, Sweden and United Kingdom. Her more recent work involves the design of new care models and large-scale implementation of community mental health care programmes in Singapore and application of behavioural science research to the development and implementation of patient-centred care initiatives in Victoria, Australia.