National University Hospital; Singapore

Wee Kiat (Jay) is a human-centered design practitioner, researcher, facilitator and educator. In his two decades of career, as an internal design expert and external consultant, he had helping small to medium and large MNCs in various industries, such as consumer electronics, healthtech, finance and insur-tech, to understand and innovate for their customers. Along the way, he had scored some design awards and patents. Now on a mission to create healthcare impact by design at National University Hospital (NUH), among many initiatives, he has helped develop a mixed-method quality improvement framework integrating the best of Lean, Design Thinking, Behavioral Insights and Service Design, launch a new design capability-building course for the NUHS cluster and NUH service tools, enabling the institution to innovate and address complex healthcare challenges from both process and service experience angles.