Wednesday 12 August 2025 | 09:30-12:30

Format: Workshop

Continuous Quality Improvement (CQI) is a deeply rooted capability for continuously defining, analyzing, innovating and improving processes both inside the organization and potentially beyond.

CQI is a structured organizational process for involving personnel in planning and executing a continuous flow of improvements to provide quality healthcare.

Errors are often caused by system or process failures and hence, it is important to adopt various process improvement techniques to identify inefficiencies, ineffective care, and preventable errors to then influence changes associated with systems.

The Quality Improvement Toolkit (QI) session will equip participants with the basic principles and tools needed to support changes in clinical practice and process improvements. It will help participants to advance their personal development, so that they can work more confidently, efficiently and effectively in the evolving healthcare environment.

After this session, participants will be able to:

• Understand and apply quality improvement principles.


• Understand the Model for Improvement (MFI) and the steps involved in the improvement cycle.


• Learn the basics of quality improvement tools: Ideal Team Composition, Flow charts, Ishikawa (fish bone) diagrams, Plan Do Study Act (PDSA) cycles and Run charts.


• Develop appropriate solutions/ Interventions and prioritise them.

Tung Yew Cheong National Healthcare Group (NHG); Singapore

Sandhya Mujumdar National Healthcare Group (NHG); Singapore

Wong Moh Sim National Healthcare Group (NHG); Singapore