Wednesday 13 August 2025 | 09:30-12:30

Format: Workshop

Two phenomena often surround the discussion of person-centred care (PCC)—most of us agree of its importance in transforming healthcare, but there has yet been a definitive definition of the concept.

This interactive workshop will showcase and discuss methods to operational and implement person-centred care innovations and practices. It will feature a live demonstration of an ESTHER Café and interact with our invited experience expert (patient/caregiver). Join us to gain a deeper understanding of PCC, learn how to harness the power of patient’s stories to drive improvement initiatives and integrate simple person-centred practices in your daily work.

After this session, participants will be able to:

• Utilise SingHealth Domains of Person-Centred Care (PCC) and Implementation Matrix


• Describe the use of an ESTHER Café to engage patients/caregivers in discussing “What Matters to Them?”


• Discuss ways to include person-centric practices in clinical settings

Andy Sim ESTHER Network; Singapore

Khee Giat Yeng ESTHER Network; Singapore