Christian Medical College; India

Dr. Lallu Joseph is the Quality Manager and Associate GS of Christian Medical College, Vellore, which is the largest hospital in the country to be accredited by NABH. Prior to joining healthcare, she was the vice president of a software company and was a teaching assistant at Rotman School of Management, University of Toronto. A Mechanical Engineer by profession, she went on to complete her masters and doctorate in business administration, Diploma in CQI from the Canadian Healthcare Administration and Executive General Management from Indian Institute of Management (IIM), Bangalore.

A passionate teacher and trainer, she is involved in training quality implementation across the country through NABH,CAHO, AHPI and hospital administration programs. She is the principal assessor of NABH and National Secretary General of the Consortium of Accredited Healthcare Organizations (CAHO), India. She is a board member of the Asian Society for Quality (ASQua), NABH and member of the working group of ISO TC 304- Healthcare Quality Management Standards. She has many book chapters and publications to her credit and was part of developing the entry level guidelines of NABH standards, a joint initiative of NABH and world bank. She was involved in overseeing the implementation of QMS in selected Government Hospitals of Karnataka through Consortium of Accredited Healthcare Organizations (CAHO) as part of a world bank funded project and a part of the task force of Karnataka Knowledge Commission Implementation on procedural costing. She developed the Basic and advance Certified Professionals for Quality Implementation in Hospitals (CPQIH) programs for CAHO, which are well sought after.