Thursday 14 August 2025 | 10:40-12:10 

Format: Session

Stream: Change 

Part 1: Scaling and Spreading Improvement: A healthcare Community of Practice for Shared Learning Within and Across Organisations 

Discover how the success of The Singapore Healthcare Improvement Network, SHINe, a collaborative platform for cross-organization’s learning in Singapore’s healthcare system which aimed to reduce harm in patients by 30% in 3 years through Medication Safety, Surgical Safety promotion and Healthcare Infection Prevention workstreams, laid the foundation for TeamSCALE™, an ambitious next step in scaling and spreading best practices within and across SingHealth institutions and Care partners. Building on these achievements, TeamSCALE™ is designed as a Community of Practice (CoP) to embed SHINe’s principles within organizations. This session will explore the evolution from SHINe to TeamSCALE™, focusing on strategies for fostering collaborative learning, scaling improvement efforts, and sustaining a network of champions. Engage with experts who pioneered SHINe and apply these lessons to your healthcare context.

Lee Chien Earn Singhealth; Singapore

Part 2: Health for life–Improving the ‘Big Dots’ in Singapore with Redesigned Large Scale Improvement Initiatives

Singapore’s health strategy uses a population-based approach to encourage Singaporeans to live healthier lives. This session describes how the National Improvement Unit (Singapore) utilised a modified Breakthrough Series collaborative to improve Diabetes Care and modified action lab design to improve other chronic disease care management in primary care. This session describes how the two phases of the National Diabetes Collaborative utilised a modified IHI Breakthrough Series Collaborative methodology to reduce diabetes admission (Phase 1) by 10% (in 18 months) and decrease average HbA1c of diabetic population by 1% (in 12 months) with over 30 teams across tertiary and primary care settings participating in this collaborative. This project shares lessons learned from this national collaborative, with varying results across sites, the spread and scaling of interventions nationally.

Eunice Wong MOH Office for Healthcare Transformation; Singapore

Part 3: Enhancing Efficiency and Quality in Healthcare: Value Management at the Point of Care

This session focuses on an innovative approach to quality improvement, emphasizing better outcomes and patient satisfaction while maintaining or reducing costs. We aim to introduce the “Value Management” concept for healthcare quality improvement. Based on Lean accounting principles, helps organizations shift from volume-based to value-based systems, allowing them to thrive, not only survive. We will discuss various tools, review the improvement model, and provide examples from facilities that have implemented this model. An evaluation framework for improvement initiatives will be provided to help participants quantify the program’s impact. Additionally, we will share specific examples of cost reduction and quality improvement from various healthcare systems worldwide. Using real-life examples, strategies for evaluation, spread, and scale-up will also be discussed. This session is a must-attend for anyone looking to enhance quality and efficiency in healthcare. Don’t miss the chance to gain insights and strategies that can drive meaningful improvements in your organization.

Poonam Gupta Oxleas NHS Foundation Trust; United Kingdom