Friday 15 August 2025 | 10:50-12:20 

Format: Presentation

Stream: Safety

Part 1: Ensuring Excellence: The Critical Role of Patient Safety in Dialysis Unit’s Success

The cornerstone of success in any healthcare system is an unwavering commitment to patient safety. By prioritizing patient safety, we not only enhance the quality of care but also foster trust, minimize errors, and cultivate a culture of compassion and excellence. Adopting this mindset is not merely a necessity at the organizational level; it is the driving force behind delivering exceptional service at every unit. In this session, we will elaborate on our tailored patient safety framework for the dialysis unit. This safety and quality model empowers us to effectively address errors, establish key performance indicators, design robust quality performance metrics, and safely develop pioneering programs. We will share on how we elevate our commitment to patient safety and transform the standards of care. This session will interest those who are keen to redefine the standard of care in dialysis and in championing a safer future for our patients.

Sabrina Haroon National University Hospital Singapore; Singapore

Part 2: Designing for Patient Safety for Low- and Middle-Income Countries (LMICs)

Despite significant advancements in global healthcare, low- and middle-income countries (LMICs) continue to face major challenges in ensuring patient safety, especially in public hospitals. Joint Commission International (JCI) has developed the strategic “JCI Patient Safety Pathways Initiative” to address these gaps.

The initiative supports the development of patient safety and quality improvement programs through partnerships with ministries of health, healthcare organizations (HCOs), and national and international entities. It focuses on creating pathways for incremental improvement, involving high-level advocacy, policy dialogue, needs assessment, gap analysis, action planning, technical support, and capability building.

This session will outline the initiative’s design, highlight best practices from its implementation in demonstration sites, and align the work with the Global Patient Safety Action Plan 2021–2030. The goal is to equip healthcare leaders with strategies for building safer, more resilient, and sustainable health systems in LMICs.

Neelam Dhingra Joint Commission International; Switzerland

Part 3: Implementing a Safety Plan to Enhance Care for Service Users at Risk of Self-Harm in a Tertiary Mental Health Hospital

The session will cover the implementation of safety planning interventions, which have been shown to significantly reduce the risk of self-harm behaviour among service users in a tertiary mental health hospital. By focusing on safety planning that involves service users in their care, the presentation emphasizes the importance of person-centered approaches. Delegates will learn how to empower service users to recognize warning signs and develop personalized coping strategies, fostering a sense of ownership over their mental health. Delegates will also gain understanding into how these evidence-based practices can be integrated into existing care protocols, enhancing patient safety and outcomes. Lastly, the discussion around safety planning and self-harm can contribute to reducing stigma associated with mental health issues. Delegates will gain insights on how they can become advocates for change within their organizations, promoting a culture of co-creating quality care.

Cheryl Goh Institute of Mental Health; Singapore