Friday 15 August 2025 | 15:20-15:45 

Format: Presentation

Stream: People

Part 1: From Concept to Impact: Designing a QI Framework and Training Programme Inspired by the IHI Dosing Approach

Jurong Health Campus (JHC), a new healthcare system with a focus on Quality and Patient Safety, recognised the importance of establishing an organisation wide practice of Quality Improvement (QI).Referencing the IHI white paper “Sustaining Improvement” (Scoville R. et al), we developed our QI framework tailored to our local organisation roles, then designed QI training using the IHI dosing approach. The goal was to achieve the tipping point of 25% staff trained in QI (Centola D. et al).Beyond training, the QI team coached, monitored and tracked QI projects for improvements. As of March 2024, 22% of staff have been trained in at least 1 QI Programme in JHC, with increased quantity and quality of QI project submissions.

Our journey was published on BMJ Open Quality in Sept 2024 titled “Building capacity and capability for quality improvement: insights from a nascent regional health system

Ng Yan Jun Ng Teng Fong General Hospital; Singapore

Part 2: Empowered Care: Improving Healthcare Quality Through Patient Engagement Tools

This engaging campfire-format session will provide delegates with an innovative perspective on using Patient-Reported Experience Measures (PREMs) as a tool to verify the implementation of patient safety protocols by healthcare professionals.

The session is designed to foster interactive learning through a combination of expert presentations and practical exercises.

Presentation 1: The first speaker will highlight the critical need for integrating clinical PREMs into patient safety frameworks.

Presentation 2: The second speaker will share insights from our experience co-producing validated, context-specific clinical PREMs tailored to patient safety initiatives.

Following each 10-minute presentation, delegates will participate in a DIY workshop. Participants will work collaboratively to design PREM questionnaires for a clinical care area related to patient safety.

By the end of this session, delegates will be equipped with practical skills and a structured approach to develop customized PREM tools for use in their organizations.

Lallu Joseph Christian Medical College; India