Thursday 14 August 2025 | 10:40-12:10 

Format: Presentation

Stream: People

Part 1: A Public Hospital’s Ten-year Value Driven Care Journey Towards Sustainable Healthcare

The Changi General Hospital (CGH) Value journey which started almost a decade ago has seen tremendous progression in our approach towards delivering care that matters to our patients; from standardised care pathways to optimisation of care bundles. In this ever-evolving healthcare landscape where our patients are becoming older, frailer and have more co-morbidities, there is a need for a more innovative and sustainable approach in how we deliver care to ensure that our patients not only get well, but also stay well and continue to live well when they return home. Building on the successes and learning from the challenges of our journey thus far, we developed a robust SPORE (Significance, Prioritisation, Ownership, Resourcing and Enable) framework coupled with mindset building to inculcate value-consciousness in both staff and patients. The Mission-Method-People formula is the core fuel driving all value improvement activities across CGH and partners, to achieve sustainable excellence for our population across the care continuum

Jansen Koh Changi General Hospital; Singapore

Ang Woo Boon Changi General Hospital; Singapore

Lim Fang Ming Changi General Hospital; Singapore

Part 2: Accelerating Value-Based Healthcare in the National Healthcare Group – Our Story

This session will feature our journey and lessons learned over the past two decades on Value-Based Healthcare processes and ground up initiatives, from patients to populations. For the medical workstream, we will showcase Asthma as an example, taking a National, Cluster and Institutional lens, with integrated care pathways (ICPs) and how we improved the country’s mortality and DALYs (Disability Adjusted Life Years). We will share key quality improvement efforts within and across settings and systems. Current challenges to care and future directions will be explored. For the Surgical workstream, we will share in detail our Enhanced Recovery After Surgery (ERAS) programme, and how it has helped reduce complications, length of stay and costs for patients and the system. By sustaining and scaling ERAS across different surgical subspecialties, ERAS is a Value based care enabler for improved surgical outcomes with cost reductions. For the Finance workstream, we will share how we are using Financing as a lever to bend the cost curve. This would include varying financing of patient care by care settings to incentivize care shifts, focusing on specific population segments such as high utilizers who consume disproportionately higher cost of care, and analyzing variations in Top Diagnosis Related Groups (DRGs).

John Abisheganaden Tan Tock Seng Hospital; Singapore

Part 3: Driving Sustainable and Cost-Effective Healthcare in Singapore

Traditionally, healthcare cost containment and sustainability have been viewed as the domain of public policy and payors, while private providers are often perceived as drivers of increased utilisation and expenditure. IHH Healthcare Singapore (IHH SG) believes that sustainable healthcare requires shared responsibility across all stakeholders, including private providers.

This presentation outlines our efforts to contribute meaningfully to this agenda. Key initiatives include reducing costs associated with suboptimal care, implementing systems to track value-based outcomes, and optimising procurement strategies to lower the cost of care. We will also share our experience working with payors to enhance case management.

Beyond institutional initiatives, IHH SG supports the national agenda on preventive care and population health through active participation in Healthier SG. This includes managing chronic diseases at the community level and proactive health promotion through workplace outreach and partnerships with corporate human resources to support employee health and well-being.

Through these initiatives, IHH SG demonstrates that private healthcare providers can play a critical role in achieving both high-quality care and cost sustainability—contributing to a more resilient and patient-centered healthcare ecosystem.

Peter Chow IHH; Singapore