Thursday 14 August 2025 | 10:40-12:10 

Format: Presentation

Stream: People

Part 1: A Public Hospital’s Ten-year Value Driven Care Journey Towards Sustainable Healthcare

The Changi General Hospital (CGH) Value journey which started almost a decade ago has seen tremendous progression in our approach towards delivering care that matters to our patients; from standardised care pathways to optimisation of care bundles. In this ever-evolving healthcare landscape where our patients are becoming older, frailer and have more co-morbidities, there is a need for a more innovative and sustainable approach in how we deliver care to ensure that our patients not only get well, but also stay well and continue to live well when they return home. Building on the successes and learning from the challenges of our journey thus far, we developed a robust SPORE (Significance, Prioritisation, Ownership, Resourcing and Enable) framework coupled with mindset building to inculcate value-consciousness in both staff and patients. The Mission-Method-People formula is the core fuel driving all value improvement activities across CGH and partners, to achieve sustainable excellence for our population across the care continuum.

Key session outcomes:

1. Shifting mindsets towards value-based healthcare
2. Identifying improvement opportunities and overcoming challenges sustainably
3. Practical applications of improvement methodology to drive value improvement activities

Jansen Koh Changi General Hospital; Singapore
Ang Woo Boon Changi General Hospital; Singapore
Lim Fang Ming Changi General Hospital; Singapore

Part 2: Driving Sustainable and Cost-Effective Healthcare in Singapore

Traditionally, healthcare cost containment and sustainability have been viewed as the domain of public policy and payors, while private providers are often perceived as drivers of increased utilisation and expenditure. IHH Healthcare Singapore (IHH SG) believes that sustainable healthcare requires shared responsibility across all stakeholders, including private providers.

This presentation outlines our efforts to contribute meaningfully to this agenda. Key initiatives include reducing costs associated with suboptimal care, implementing systems to track value-based outcomes, and optimising procurement strategies to lower the cost of care. We will also share our experience working with payors to enhance case management.

Beyond institutional initiatives, IHH SG supports the national agenda on preventive care and population health through active participation in Healthier SG. This includes managing chronic diseases at the community level and proactive health promotion through workplace outreach and partnerships with corporate human resources to support employee health and well-being.

Through these initiatives, IHH SG demonstrates that private healthcare providers can play a critical role in achieving both high-quality care and cost sustainability—contributing to a more resilient and patient-centered healthcare ecosystem.

Key session outcomes:

1. Advance cost-effective, high-quality care by reducing suboptimal care, tracking value-based outcomes, and optimizing procurement to improve affordability in private healthcare.
2. Strengthen payer-provider collaboration through enhanced case management and shared responsibility for sustainable healthcare financing.
3. Promote preventive care and population health by supporting national initiatives like Healthier SG and engaging in community outreach and corporate wellness partnerships.

Peter Chow IHH; Singapore

Part 3: Empowering Patients to Drive Sustainable Change: Patient as a partner and resource
Patients can play a significant role in influencing and contributing to lasting improvements in healthcare systems, this session explores actionable strategies and share experience to:

• Engage patients with kidney disease as active partners and a resource in their care.


• Leverage patient experience and insights to enhance quality and safety in healthcare.


• A process of engagement, participation, knowledge/informed/enablement to empowerment and partnership.

SF Lui Hong Kong Kidney Foundation; Hong Kong
Bill Yang Hong Kong Kidney Foundation; Hong Kong