Thursday 14 August 2025 | 14:05-15:05 

Format: Presentation

Stream: People 

Part 1: Enabling Value-Based Care: Strategies to Improve Adoption of Patient Reported Outcome Measures (PROMs)

This session will explore an innovative approach to scaling the adoption of Patient Reported Outcome Measures (PROMs) in healthcare, focusing on Tan Tock Seng Hospital’s (TTSH) multi-pronged strategy. By utilising IT enablers such as Robotic Process Automation (RPA), alongside comprehensive patient and clinician education, the project successfully increased PROMs adoption, improved patient participation, and generated substantial cost savings. Attendees will learn practical methods for driving PROMs adoption in the healthcare setting, with insights into overcoming barriers and fostering a culture of value-based care.

Chan Lai Gwen Tan Tock Seng Hospital; Singapore

Part 2: Volunteer-Powered Care: Revolutionising Rehabilitation in Tan Tock Seng Hospital Integrated Care Hub

This presentation showcases the innovative volunteer programs at TTSH Integrated Care Hub (ICH), an inpatient rehabilitation facility. Despite staff capacity constraints, volunteers bridge gaps in direct patient assistance and social support, enhancing patients’ recovery. Our programs include Therapeutic Program Assistance (e.g. Adaptive Sports; Vista Fiesta), Direct Patient Support (e.g. Patient Engagement), and Specialized Programs, supported by over 400 volunteers who contributed 6,000+ hours over a 6-month period. Our Para-Nursing program, a Singapore first, has attracted diverse volunteers, including migrant domestic workers. Volunteers receive the necessary skills training and buddy-guidance, ensuring a nurturing environment for them to practice skills and gain confidence. They also acquire transferable skills, benefiting their own communities. This presentation highlights effective volunteer integration into healthcare settings; innovative program development and management; and lessons learned for the plans forward. Explore how volunteerism can transform patient care and foster a supportive ecosystem.

Hayley Chau Tan Tock Seng Hospital; Singapore