Ng Teng Fong General Hospital; Singapore

Dr. Hwang Chi Hong is a healthcare leader with two decades of experience in quality improvement and quality systems. He currently serves as Advisor, Quality, Innovation and Improvement (QII) at Ng Teng Fong General Hospital, National University Health System (NUHS); and Senior Consultant at the Ministry of Health, assigned to the National Improvement Unit, MOH Office for Healthcare Transformation (MOHT).

As the NUHS Cluster Deployment Lead for the MOH Ensure Safer System (ESS) Programme, Dr. Hwang focuses on establishing and implementing Quality Assurance Frameworks within NUHS institutions. These frameworks aim to achieve high reliability based on Joint Commission International (JCI) Standards and Resources.

During his tenure as Director, QII from 2017 to 2024, he established the JurongHealth Campus Quality Improvement Framework for Ng Teng Fong General Hospital and Jurong Community Hospital. It was built on the IHI Model for Improvement and a dosing formula that defined quality roles at each organizational level. The framework led to significant improvements in organization level indicators through various projects facilitated by Dr. Hwang and his QII Team.

His previous roles included Director, Medical Affairs, at Ng Teng Fong General Hospital from March 2010, and Director, Quality Management Office, at National Healthcare Group Polyclinics from 2005.

Dr. Hwang obtained his Master of Medicine (Family Medicine) from the National University of Singapore in 2009 and his Master of Science (Health Care Delivery Science) from Dartmouth College, U.S., in 2014.

Currently, Dr. Hwang is focused on facilitating, training, and mentoring staff and improvement specialists in quality improvement skills and projects across NUHS and MOHT. His key interests lie in Quality Management Systems and Quality Improvement, and he continues to drive advancements in healthcare delivery through these areas of expertise.