Wednesday 12 August 2025 | 09:30-16:30

Format: Workshop

Quality improvement holds massive potential to reduce health care delivery operating costs by improving clinical outcomes. While the first step in such a journey is mastering project-focused “data-based problem solving” (green belt-level quality), a giant pile of projects does not form a system. Deming’s “System of Production” (black belt-level quality) involves understanding care delivery operations as a complex set of interacting processes, then building a management system to optimize cost effective production. This half-day course will lay out the functional structure and tools for a clinical System of Production, illustrated through successful clinical examples. Any care delivery group that hopes to succeed under a value-based care framework, will at some point need to successfully deploy such an approach.

Brent James Stanford University School of Medicine; USA