Friday 15 August 2025 | 09:40-10:25 

Format: Sharing Hub

This session invites you to pause and reflect: What would you want for your own care? What would truly matter to you if you needed support in a nursing home—or any long-term care setting?

Using that question as an anchor, we’ll explore the future of person-centred care. We’ll challenge the assumptions and habits that have shaped current practice, and ask what needs to change if we’re serious about creating care that people would choose for themselves.

Key themes include:

• The value of partnership and coordination, especially in integrated community care, where ground knowledge is strong but often under-leveraged.


• How community care providers can drive change by focusing on what’s within their control—from staff culture to the care environment—not just infrastructure or budgets.


• Why design and “soft” elements (like noise, clutter, or how welcome someone feels) are just as important as policy or funding.


• What it takes to build a culture of quality that goes beyond compliance—where change isn’t imposed, but embraced.

Maureen Bisognano Institute for Healthcare Improvement (IHI); USA
Tan Chee Wee Agency for Integrated Care; Singapore
Lok Yik Hin St Andrew’s Mission Hospital; Singapore
Siti Hosier Vanguard Healthcare; England