Keynote Speakers
Ivy Ng
Senior Advisor, SingHealth Board; Singapore
Professor Ivy Ng is Senior Advisor, SingHealth Board. Prior to her appointment as Senior Advisor, she was the Group Chief Executive Officer of SingHealth (2012-2024). She was also previously Chief Executive Officer of KK Women’s & Children’s Hospital (KKH) and Deputy Group Chief Executive Officer of SingHealth.
SingHealth is Singapore’s largest healthcare group and comprises Singapore General Hospital, KK Women’s and Children’s Hospital, Changi General Hospital, Sengkang General Hospital, 5 National Specialty Centres (Cancer, Eye, Neurosciences, Dental and Heart), SingHealth Community Hospitals and 9 primary health polyclinics. SingHealth has also been charged to develop Eastern General Hospital.
She was conferred the National Day Award Public Administration Medal (Gold) (Bar) 2024, President’s Science & Technology Medal 2021, National University of Singapore (NUS) University Outstanding Service Award 2020, NTUC May Day Medal of Commendation (Gold) Award 2020, Her World Woman of the Year 2012, Public Administration Medal (Gold) 2011, International Management Action Award 2010 and Singapore Human Resource Institute Leading CEO Award 2008. She is Chair of the KKH Fund Committee and member of the Boards of SingHealth Fund, Duke-NUS Medical School, Singapore Management University, Temasek Trust, National Research Foundation (NRF) Singapore and Precise Health Research Singapore (PRECISE) Board Oversight Committee (BOC).
She holds a Bachelor of Medicine, Bachelor of Surgery (MBBS) and Master of Medicine (Paediatrics) from the National University of Singapore. She is a Fellow of the Royal College of Physicians (FRCP, Edinburgh), Royal College of Paediatrics and Child Health (FRCPCH, London) and Academy of Medicine, Singapore (FAMS). She is Clinical Professor, Duke-NUS Medical School and Yong Loo Lin School of Medicine, National University of Singapore and Adjunct Professor, Saw Swee Hock School of Public Health, National University of Singapore.
Helen Bevan OBE
Professor of Practice in Health and Care Improvement, Warwick Business School and Senior Fellow, Institute for Healthcare Improvement; England
Helen Bevan is Professor of Practice in Health and Care Improvement at Warwick Business School, England and Senior Fellow of the Institute for Healthcare Improvement, USA. She acts as a strategic advisor to many organisations and systems in the English NHS and to leaders and policymakers in health and care systems globally. She is a member of the of ISQua’s International Academy of Quality and Safety in Health Care.
With over three decades of experience as a leader of large scale change, Helen has been instrumental in leading numerous improvement initiatives that have significantly impacted patient care and healthcare systems. Early in her career, she led the Leicester Royal Improvement Re-engineering Programme, which won the Hewlett Packard Golden Helix Award for the best healthcare innovation initiative in Europe. Helen has also been a national leader in the NHS, spearheading projects like the Cancer Services Collaborative and the 10 High Impact Changes for Service Improvement and Delivery. Her contributions have earned her numerous accolades, including being named an Officer of the Order of the British Empire (OBE) for Services to Healthcare.
Helen is known for her innovative approach to change, blending new ideas with a deep understanding of complex systems. Her work has been featured in various publications, including the Harvard Business Review and best-selling books like “Humanocracy: how to create an organisation as amazing as the people in it” and “New Power.” Helen is one of the top social influencers in healthcare leadership globally, with more than three million interactions each month through her thought leadership social media activities, virtual presentations, commentaries and blogs.
Jonathan Perlin
President and CEO, Joint Commission International; USA
Dr. Jonathan B. Perlin is a leading healthcare executive, serving as President and CEO of The Joint Commission Enterprise since 2022. Previously, he was President of Clinical Operations and Chief Medical Officer at HCA Healthcare, where he spearheaded initiatives to improve patient care, including AI-driven sepsis detection and maternal health programs. Earlier, he led the Veterans Health Administration, implementing a national electronic health record system.
He holds faculty positions at Vanderbilt and Virginia Commonwealth University and has served on key federal commissions. Recognized for his impact, he was named among Modern Healthcare’s 100 Most Influential People in Healthcare in 2023.
Maureen Bisognano
President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA
Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years.
She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement and is a tireless advocate for change. She is an Instructor at the Harvard School of Public Health.
She chaired the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Steve Davis
President & CEO, Cincinnati Children’s; USA
Dr. Steve Davis, MD, MMM, is the president and CEO of Cincinnati Children’s, ranked the No. 1 pediatric health system in the U.S. for 2023-24. Since joining in 2015 and becoming CEO in 2021, he has led major initiatives, including a $600M Critical Care Building and a $60M Applied Gene and Cell Therapy Center. Under his leadership, Cincinnati Children’s has expanded specialty care, research, and telehealth services. A pediatric critical care physician, Dr. Davis previously held leadership roles at Cleveland Clinic. He holds multiple degrees and actively contributes to pediatric healthcare advancements, patient safety, and leadership education.
Other Speakers
Ai Sze, Cheryl Goh
Institute of Mental Health; Singapore
Cheryl has a robust background in psychiatric-mental health nursing for the past 22 years. She is an Advanced Practice Nurse who has honed her clinical skills at various psychiatric care units. She has special interest in suicide prevention work and had implementing evidence-based strategies aimed at identifying at-risk individuals and system level changes. In addition to her clinical work, she has presented papers on Impact of a Rehabilitation Program on Mental Health Recovery at international platforms and published paper on violence prediction tools. Her relentless pursuit of continuous improvement, coupled with her clinical leadership to drive clinical initiatives, has positioned her as an enabler in mental health nursing. She is currently leading a workgroup to set future trends of psychiatric nursing model by building a Person-Centered Care (PCC) practice culture to build nurses’ capabilities and mindset in adaptation of PCC.
Andy Kwok
Hospital Authority; Hong Kong
I am a chartered ergonomist and human factors specialist and have been working in the quality and safety field for more than 15 years. My major duty is about incident and risk management. I have a strong interest in studying the design of different products, software programmes, environment and workflows to think about solutions to improve human performance and minimise clinical incidents. In the past years, I have published 5 journals related to root cause analysis, fall prevention and COVID-19 management.
Ashley MacDonald
Fraser Health Authority; Canada
Ashley MacDonald is a Program Coordinator for Fraser Health. Ashley started her career in healthcare as an administrative assistant for Patient Experience and is now a program coordinator Ashley has a passion for health literacy and plain language. She holds a certificate in Plain language for Simon Fraser University. She works with the Patient Education team to ensure their organizations public facing materials are accessible, culturally safe and trauma informed. As a mom of 3 and wife of someone with a chronic illness, Ashley advocates for clear understandable health information.
Bob Lloyd
Vice President, Institute for Healthcare Improvement (IHI); USA
Dr. Robert Lloyd is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and quality improvement training. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, New Zealand, Qatar, Dubai and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP) and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.
Dr. Lloyd has addressed over 1,200 national and international meetings of professional groups and associations. Over 150,000 participants from this country and abroad have attended his classes and presentations on quality improvement. He has served as faculty for the Harvard School of Public Health, the American College of Healthcare Executives, the American Society for Quality (ASQ), the University of Wisconsin’s graduate program in Administrative Medicine, the University of Chicago’s graduate Program in Health Administration, the Healthcare Forum, the International Quality and Productivity Center, the American Health Information Management Association, the JCAHO, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam and Paris), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout Denmark, South Africa and Ghana.
He has published numerous articles, chapters and reports on a wide range of topics including CQI theory and implementation, measurement and statistical methods, clinical outcomes, customer satisfaction, information systems and parish nursing.
Dr. Lloyd is co-author of the internationally acclaimed book, Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications (American Society for Quality Press, 2001, 5th printing). His most recent book, Quality Health Care: A Guide to Developing and Using Indicators was published in March of 2004 by Jones and Bartlett (Sudbury, MA)
Catherine Li
Fiona Stanley Fremantle Hospitals Group; Australia
Catherine is the Program Manager Clinical Best Practice at the Fiona Stanley Fremantle Hospitals Group (FSFHG). In this role, she oversees the Hospital Acquired Complications Reduction Program, the FSFHG Annual IMPROVE Conference, and the SMHS Clinical Documentation Improvement Program. With 23+ years of healthcare experience, Catherine is a staunch advocate for knowledge translation, quality improvement, and evidence-based care. She leads organisational changes to enhance patient safety, promoting data-driven, multidisciplinary teamwork for healthcare quality improvement.
Chan Lai Gwen
Tan Tock Seng Hospital; Singapore
Adj Asst Prof Chan Lai Gwen graduated from the National University of Singapore (NUS) in 2001, with certifications in Internal Medicine and Psychiatry. At Tan Tock Seng Hospital (TTSH), she specializes in treating patients with psychiatric conditions related to stroke, brain injury, and Parkinson’s Disease. In addition to her clinical role, she serves as the Chair of the TTSH Patient-Reported Outcome Measures (PROMs) Sub-Committee, where she leads the implementation of PROMs hospital wide. Prof Chan also develop the framework and methodology that guide the integration of PROMs into clinical practice, which includes oversees the planning, monitoring, and evaluation of the effectiveness of PROMs.
Chen Yongsheng
Ng Teng Fong General Hospital (NTFGH); Singapore
Adj A/Prof Chen Yongsheng is a Consultant Orthopaedic Trauma Surgeon at Ng Teng Fong General Hospital and National University Hospital in Singapore. After completing medical school at NUS in 2008, he underwent orthopaedic residency training and was admitted as a Fellow of the Royal College of Surgeons of Edinburgh in 2017. Through the prestigious HMDP and AOTrauma fellowships, he received specialised training in complex orthopaedic trauma at Royal Melbourne Hospital in Australia and across hospitals in Thailand. As an AO Foundation faculty member, he teaches courses internationally on trauma and deformity correction. At NUS, he leads undergraduate medical education and has received multiple teaching awards. He has presented at conferences worldwide and authored over 20 publications. He underwent the human factors programme on incident investigation with Medled UK and lead the development of the training curriculum at JurongHealth Campus.
Danna Qunibi
University of Texas Southwestern Medical Center; USA
Danna W. Qunibi, MD, MBOE, is a distinguished healthcare leader who uniquely combines clinical expertise with lean six sigma proficiency. As the current Chief Operational Excellence Officer at University of Texas Southwestern Medical Center/Children’s Health in Dallas, TX, Dr. Qunibi spearheads strategic initiatives to optimize patient flow and enhance operational efficiency across the healthcare system. Dr. Qunibi’s career is distinguished by her unwavering commitment to identifying and addressing inefficiencies in hospital operations at the ground level. Her innovative approach has resulted in significant improvements in patient satisfaction, reduced length of stay, and the elimination of waste in healthcare processes. Dr. Qunibi’s background includes a pediatric residency at the Johns Hopkins Hospital, a fellowship in Pediatric Critical Care Medicine at Northwestern Feinberg School of Medicine and a Master of Business in Operational Excellence with lean six sigma black belt certification from The Ohio State University’s Fisher College of Business.
E Shyong Tai
National University of Singapore; Singapore
Professor Tai is an endocrinologist who has previously served as head of the D0vision of Endocrinology and director of the NUHS centre of excellence for Chronic Disease Prevention and Management. He has served on the committee of numerous clinical practice guideline and currently co-chairs the Person Centred Care Implementation Workgroup at the Ministry of Health, Singapore. He is passionate about creating opportunities for patients to co-create their health journey as they live with chronic diseases such as type 2 diabetes.
Emmanuel Sendaula
Reach Out Mbuya Community Health Initiative; Uganda
Sendaula Emmanuel is a clinical epidemiologist and Monitoring and Evaluation specialist with over a decade of hands-on experience in HIV programming, as well as expertise in broader public health roles. His expertise lies in the design, implementation, and evaluation of public health interventions aimed at improving health outcomes, particularly in HIV/AIDS prevention, care and treatment. With a strong foundation in epidemiology, Sendaula has been instrumental in leading various initiatives that have significantly contributed to the fight against HIV/AIDS in Uganda.
Ermin Rachmawati
Faculty of Medicine and Health Sciences UIN Maulana Malik Ibrahim Malang; Uganda
I decided to follow my passion as a professional lecturer at Faculty of Medicine Lampung University in 2008 and the moved to Faculty of Medicine and Health Sciences UIN Malang in 2016. Since 2017, I serve as the head of the curriculum unit, one of whose visions is on being a national haj centre. I am an active member of Indonesian Hajj Health Professional Association and have been invited as a speaker related to the development of the hajj health curriculum. I believe to solve health problems; we need to collaborate. Therefore, I was initiated to lead the establishment of HIPE course where interprofessional team coming from various fields works together to manage the hajj pilgrimages prospectives. My works can be recognized through publications and presentation in national and international journals and conferences. Hopefully, my work continues to pave the way for advancements in striving to achieve SDG goal in the health sector.
Eugene Liu
National University Health System; Singapore
Associate Professor Eugene Liu is the Chief Sustainability Officer of the National University Health System (NUHS), working on NUHS’ environmental sustainability goals. He is concurrently the Group Director of Strategic Facilities Planning, NUHS, leading the work to redevelop the National University Hospital. An anaesthetist by training, Eugene is a Senior Consultant in the NUH Department of Anaesthesia. Eugene is NUH’s immediate past CEO. He oversaw the development of NUH’s “peaks of excellence” in complex tertiary care that define NUH as an academic medical centre, and implementation of value-based care, risk management and emergency preparedness in NUH. He led the planning for the redevelopment of NUH and Kent Ridge Campus; and led NUH’s response at the outbreak of COVID. Eugene served previously as Head of the Department of Anaesthesia, NUH and NUS, overseeing a large growth in anaesthesia services and implementation of the residency training system. He also served as Assistant Dean for Academic Affairs and International Relations, NUS School of Medicine.
Eunice Wong
National Improvement Unit, MOH Office for Healthcare Transformation; Singapore
Eunice is the Head of the National Improvement Unit at MOHT. It is a national unit set up by MOH to drive value creation for patients through continuous and scalable quality improvement (QI). In this role, Eunice leads the development of collaborative learning networks with healthcare clusters, public healthcare institutions, primary care networks and ILTC stakeholders to identify changes and metrics of success followed by small-scale tests of change to understand and describe the local implementation context before scaling. Eunice has previously held various roles in healthcare systems in Singapore, Australia, Sweden and United Kingdom. Her more recent work involves the design of new care models and large-scale implementation of community mental health care programmes in Singapore and application of behavioural science research to the development and implementation of patient-centred care initiatives in Victoria, Australia.
Gerald Chua
Senior Consultant, Department of Medicine, Ng Teng Fong General Hospital (NTFGH); Singapore
Dr Gerald Chua was formerly the Chairman, Medical Board of Ng Teng Fong General Hospital. He is a Senior Consultant in Internal Medicine, Respiratory Medicine and Intensive Care Medicine and a Clinical Associate Professor appointed by NUS School of Medicine.
His educational interests are in crisis resource management in acute care, medical professionalism and cognitive error in clinical decision making.
In 2024 Dr Chua was awarded the Outstanding Clinician Educator Award at the National Medical Excellence Awards (Singapore).
For over 25 years of service to public healthcare he was conferred the Public Administration Medal (Bronze) in 2020. For significant leadership and outstanding contributions during Singapore’s fight against COVID-19, he was conferred the Public Administration Medal (Gold) (COVID-19) in 2022 and the COVID-19 Resilience Medal in 2023.
Hadeel Mohamed
University of Bradford; United Kingdom
Hadeel is a senior pharmacist prescriber in the UK with experience in both hospital and general practice settings. She is currently in her final year of a PhD at The University of Bradford. As a portfolio pharmacist, Hadeel works for a GP Federation in Leeds and is Polypharmacy Clinical Lead for Yorkshire & Humber Health Innovation Network. She champions advancing pharmacy research through her roles as committee member of the Primary Care Academic Collaborative (PACT), Research Lead for the Primary Care Pharmacy Association (PCPA), and co-chair of the West Yorkshire Pharmacy Research Network.
Hasyirul Hashim
Jabatan Kesihatan WP Kuala Lumpur & Putrajaya; Malaysia
Trained in Malaysia, Edinburgh, and Harvard, Dr. Hasyirul weaves a rich tapestry of medical expertise in internal medicine. He tackles healthcare challenges with a nuanced, hands-on approach, honed through diverse clinical experiences. Nurturing the next generation is his second passion. As a mentor to four Harvard medical students and a PhD candidate, he empowers young minds to become future healthcare leaders. Leadership comes naturally, as Assistant Director, he spearheads healthcare initiatives in Kuala Lumpur and Putrajaya, with Tuberculosis Watch (TBW) as crowning digital healthcare platform, adapting free platform with natural language, coding and machine learning. TBW’s innovative approach to TB control reflects his unwavering commitment to public health advancement. Dr. Hasyirul dedication extends beyond the clinic with active engagement in academic discussions, sharing his expertise in innovation forums and panel discussions. This knowledge exchange bridges the gap between theory and practice, paving the way for a healthier tomorrow.
Hayley Chau
Tan Tock Seng Hospital Pte Ltd, National Healthcare Group; Singapore
Hayley leads the clinical operations of the TTSH Integrated Care Hub, the inpatient rehabilitation pillar in HealthCity Novena with more than 500 beds that provides a suite of comprehensive rehabilitation programs to bridge patients from the hospital to home. She also provides strategic operational leadership for the TTSH@Home service, an innovative program that extends inpatient care into patients’ own home with short term management of acute conditions. In addition, she works with multiple stakeholders and multidisciplinary teams, both internal and external, on the Tan Tock Seng Hospital discharge management matters to improve the right-siting of inpatients and ensures seamless patient flow.
Helen Crowther
Blacktown Mt Druitt Hospital; Australia
Helen Crowther is medical advisor for quality and safety at BMDH, as well as Medical Head of Department, Haematology. She has an interest in system wide solutions to patient quality and safety and has a Masters degree in health services management, a PhD in ethics of medical decision making and evidence integration, and Fellowships with both the RACP and RCPA.
Hisashi Takeuchi
Japan Society of Advanced Medical Sciences; Japan
Hisashi Takeuchi is currently a Department Chair in Department of Urology at Shinmatsudo Central General Hospital and the president of the Japan Society of Advanced Medical Sciences in Japan. He received a M.D at Tokyo Medical University, Japan, in 2004. After a residency in urology, he obtained a Ph.D from the Tokyo Medical University. He completed a postdoctoral fellowship in the laboratory of Ashish M Kamat at the University of Texas MD Anderson Cancer Center (TX, USA). He became an Assistant Professor of Urology at the Tokyo Medical University, Japan, in 2016. As a urologist, he has been practicing urology. In surgery, he specializes in endourology and robotic surgery. He serves as the president of the Japan Society of Advanced Medical Sciences, and in that role he is committed to improving the safety, the quality of medical care, and even medical ethics of advanced medical sciences.
Hui Ling Tan
Tan Tock Seng Hospital; Singapore
Dr Tan is an anaesthetist and intensivist by training, who has worked in Singapore, Australia and the United Kingdom. Since 2000, Dr Tan has been working in Tan Tock Seng Hospital. In addition to her clinical duties in the operating theatre and the intensive care unit, she has held several administrative portfolios including Director of the Neuroscience Intensive Care Unit and Chairperson of the Intensive Care Committee which oversees the integration of clinical processes and practice of all the intensive care units in the hospital, as well as establishing practice standards, quality improvement and strengthening training in Intensive Care Medicine. As the clinical lead for Quality and Patient Safety, she has a strong interest in promoting proactive response to medical errors and establishing a dynamic and robust ecosystem for quality improvement and patient safety at Tan Tock Seng, working with partners in Singapore and the world.
James Campbell
Eastern Health; Australia
An experienced healthcare leader, James is passionate about system design that promotes high quality, timely care outside the hospital walls. After starting his career as a clinical neuropsychologist, he transitioned to roles focused system redesign and improvement and brings that lens to his current role as Operations Director for Care@Home and Acute Specialist Clinics.
Jay Tan
National University Hospital; Singapore
Wee Kiat (Jay) is a human-centered design practitioner, researcher, facilitator and educator. In his two decades of career, as an internal design expert and external consultant, he had helping small to medium and large MNCs in various industries, such as consumer electronics, healthtech, finance and insur-tech, to understand and innovate for their customers. Along the way, he had scored some design awards and patents. Now on a mission to create healthcare impact by design at National University Hospital (NUH), among many initiatives, he has helped develop a mixed-method quality improvement framework integrating the best of Lean, Design Thinking, Behavioral Insights and Service Design, launch a new design capability-building course for the NUHS cluster and NUH service tools, enabling the institution to innovate and address complex healthcare challenges from both process and service experience angles.
Jia Yee Andrea Chan
National University Health System; Singapore
Ms Andrea Chan is the volunteer programme lead for Health Peers, a peer support programme. The programme aims to encourage residents to make positive health-related and lifestyle choices to provide support for seniors in the community to better manage chronic disease management and to help them improve their health and wellbeing. Andrea is passionate about volunteerism and preventive health to empower more residents in the community to stay healthy.
Jishana Farhad Abdul Naseer
NUHS; Singapore
Jishana is a clinical decision support analyst with a background in pharmacy. She plays a key role in both the clinical decision support and medication safety committees. She is actively involved in redesigning CDS tools to boost their efficiency, align with clinical workflows, reduce alert fatigue and ultimatel
John Abisheganaden
Tan Tock Seng Hospital; Singapore
Professor Abisheganaden is Chief, Health Services Outcomes Research (HSOR) for the NHG and a Senior Consultant Respiratory Physician at Tan Tock Seng Hospital (TTSH), Singapore. He is the Medical lead for VBHC for the NHG cluster. He has been active in promoting Respiratory Health initiatives Nationally, and for the cluster and institution for more than 2 decades. He is well published, with over 100 peer reviewed publications on PubMed and an H-index of 28.
Jose M Valderas
National University Health System; Singapore
I am an Academic General Practitioner. I am currently Professor of Medicine at the National University of Singapore, and Head of the Department of Family Medicine at the National University Health System. I have worked as a General Practitioner in the UK, Spain and in a variety of environments, including developing countries for very brief periods, and I am proud to have been awarded a Clinical Excellence Award for my contributions to the development of the National Health Service. I have provided expert advice to the World Health Organization (WHO) on the “Safer Primary Care” initiative and led the development of the corresponding WHO Report on Patient Engagement. I am proud to have been elected by my peers to serve as Chair of the Working Party on Quality & Safety, World Organisation of Family Doctors (WONCA).
Joy Tan Meiling
Singapore General Hospital; Singapore
Joy is Head Coordinator of ESTHER Network Singapore and Person-Centred Care at SGH Division of Population Health & Integrated Care and Senior Principal Physiotherapist at Singapore General Hospital (SGH). With over 19 years of experience and a passion for person-centred improvement, she serves as the Quality Assurance and Improvement chief at SGH Department of Physiotherapy and serves as a certified SGH Quality Improvement (QI) Coach and ESTHER Coach Faculty member. Since 2019, Joy has been instrumental in spreading the ESTHER philosophy, co-leading the Network’s Education unit and facilitating ESTHER Coach workshops. She developed the QI-ESTHER Workshop for Physiotherapy Residency Program, merging QI and person-centred improvement through ESTHER approach to achieve better patient care and outcomes. Joy’s expertise extends beyond SGH, to train healthcare professionals, allied health undergraduates, and community partners in QI-ESTHER principles. She has coached or facilitated over 60 ESTHER and Improvement projects within Physiotherapy, SGH and across institutions.
Kalaivanan Dakshnamoorthy
Institute of Mental Health; Singapore
Experienced in working in mental health setting for the last 22 years. Leading assault reduction initiatives in IMH. Currently leading nursing services in Forensic setting.
Karen McIntire
Southcentral Foundation; USA
Karen McIntire joined Southcentral Foundation (SCF) in 1996. She plays a key supporting role in strategic planning and development. Karen is responsible for strategies of human resources programs related to recruitment and employment, compensation and benefits, employee relations, human resources information systems, learning systems throughout the organization and other associated programs. Karen played a key role in the application that led SCF to become a Baldrige award-winning organization. She is certified as a Professional in Human Resources. Karen is of Yup’ik-Unganan descent. In 2023, Karen received the YWCA Alaska Women of Achievement Award. She presents nationally and internationally on whole-system improvement, customer focus, workforce improvement, innovation, and SCF’s Nuka System of Care.
Kelvin Lew
National University Health System; Singapore
Kelvin is a seasoned healthcare improvement professional with over two decades of experience in Quality Improvement, Innovations, Operations, and Patient Experience spanning across multiple industries. As the Head of Quality, Innovations & Improvement at JurongHealth Campus in Singapore, Kelvin leads a team of improvement specialists in developing strategies and building capacity for improvement and innovation. A certified Lean Six Sigma Black Belt and Improvement Advisor, Kelvin is passionate about driving organizational change through methodologies such as Model For Improvement, Lean, Human-centred Design, and Design Thinking. His expertise spans both healthcare & telecommunications industries, giving him a unique perspective on system-wide improvements. Kelvin has been appointed by Singapore’s Ministry of Health as the Ensure Safer System (ESS) leader for JurongHealth Campus, partnering with Joint Commission International to support the organization’s journey towards High Reliability. H
Kian Ng
Ng Teng Fong General Hospital, National University Health System; Singapore
Kian Swan brings a wealth of experience in hospital leadership and has more than 25 years’ experience in a senior management position in both private and public healthcare sectors. With a deep commitment to holistic healing, Kian Swan has played a pivotal role in the design and commissioning of 5 large hospitals in Singapore and two medical centres in Hong Kong. This entails integration of sustainable design principles, green technologies, and eco-friendly practices into hospital infrastructure, striving to create spaces that nurture the health of patients, staff, and the environment. The successful integration of sustainable design elements in these hospitals has yielded several benefits: a substantial reduction in energy and water consumption, minimization of carbon footprint, reduction in operational costs, and most importantly, created an environment that not only promotes the healing of patients but also contributes to the well-being of the planet, embodying the profound connection between human health and environmental sustainability.
Lallu Joseph
Christian Medical College; India
Dr. Lallu Joseph is the Quality Manager and Associate GS of Christian Medical College, Vellore, which is the largest hospital in the country to be accredited by NABH. Prior to joining healthcare, she was the vice president of a software company and was a teaching assistant at Rotman School of Management, University of Toronto. A Mechanical Engineer by profession, she went on to complete her masters and doctorate in business administration, Diploma in CQI from the Canadian Healthcare Administration and Executive General Management from Indian Institute of Management (IIM), Bangalore.A passionate teacher and trainer, she is involved in training quality implementation across the country through NABH,CAHO, AHPI and hospital administration programs. She is the principal assessor of NABH and National Secretary General of the Consortium of Accredited Healthcare Organizations (CAHO), India. She is a board member of the Asian Society for Quality (ASQua), NABH and member of the working group of ISO TC 304- Healthcare Quality Management Standards. She has many book chapters and publications to her credit and was part of developing the entry level guidelines of NABH standards, a joint initiative of NABH and world bank. She was involved in overseeing the implementation of QMS in selected Government Hospitals of Karnataka through Consortium of Accredited Healthcare Organizations (CAHO) as part of a world bank funded project and a part of the task force of Karnataka Knowledge Commission Implementation on procedural costing. She developed the Basic and advance Certified Professionals for Quality Implementation in Hospitals (CPQIH) programs for CAHO, which are well sought after.
Lee Chien Earn
SingHealth; Singapore
Prof Lee is currently the Deputy Group Chief Executive Officer, Regional Health System, SingHealth that seeks to enable the population in Eastern Singapore to keep well, get well and live well. He also Chairs the Planning Committee for the upcoming Eastern General and Community Hospitals. Prior appointments included senior leadership positions in the Ministry of Health Singapore where he was involved in the strategic development and improvement of healthcare services as well as health regulation and finance. Prof Lee is currently a joint Clinical Professor with the SingHealth Duke-NUS Medicine Academic Clinical Programme and SingHealth Duke-NUS Global Health Institute as well as an Adjunct Professor in the Saw Swee Hock School of Public Health, National University of Singapore, and Singapore University of Technology and Design. He was also a member of international committees such as Steering Committee, Asia-Pacific Observatory on Health Systems and Policies; Joint Commission International Standards Advisory Panel
Mary Pei Ern Ng
National University of Singapore; Singapore
Ms Mary Ng is an experienced researcher with a keen interest in preventive health and is actively involved in implementation and behavioural studies in population health research. She has experience in conducting and evaluating interventional studies and her work often involves collaboration with various stakeholders from multiple disciplines. She hopes to advance the understanding of behaviour change in preventive health and enhance the effectiveness of health and wellbeing programmes that will benefit the wider community.
Michelle Tan
Changi General Hospital; Singapore
Dr Tan Bee Hua Michelle completed her undergraduate medical studies at Yong Loo Lin School of Medicine, National University of Singapore and trained in Anaesthesiology under the SingHealth Residency Programme. She is currently working in Changi General Hospital and is a member of the hospital’s Steering Committee on Environmental Sustainability. As a concerned doctor and parent, her passions are in sustainability as well as promoting a data-driven culture within her department. She has a ModularMasters certificate from Singapore University of Technology and Design in Data Science (Healthcare) and was on the organising committee for the inaugural Singapore Healthcare Sustainability Symposium in 2024. Having a special interest in carbon analytics and greenhouse gas emissions, she also holds a certification for Carbon Footprinting through Life Cycle Analysis from A*Star SIMTech and is able to perform carbon footprint quantification for hospital related processes and products.
Neelam Dhingra
Joint Commission International; Switzerland
Dr Neelam Dhingra is Vice President and Chief Patient Safety Officer for Joint Commission International (JCI). Dr Dhingra leads JCI global efforts in providing strategic leadership on patient safety and promotes all aspects of JCI’s patient safety activities internationally and has also been appointed Honorary Senior Faculty of IPSQ, Singapore and a Life Member of ISQua’s Academy of Quality and Safety. Prior to joining JCI from June 2024, she served for 25 years leading the WHO-HQ’s programs on patient safety and blood safety in Geneva. Her most recent position was Unit Head, Patient Safety Flagship, WHO-Geneva. Under her leadership, several key milestones were achieved including WHO Flagship Initiative “A Decade of Patient Safety 2021-2030”, WHO Global Patient Safety Report 2024, WHA resolution ‘Global Action on Patient Safety’, ‘Global Patient Safety Action Plan 2021-2030′, World Patient Safety Day, Global Patient Safety Network, Patient Engagement and Medication Without Harm Challenge.
Nhung Le
Vietnam National Children's Hospital; Vietnam
Nhung Le enjoyed her roles as a hospital management consultant, invited professor, and tele-health manager during her tenure as a manager at the Center of Pediatric Healthcare Activities Directives in Vietnam National Children’s Hospital. In early 2018, she decided to take on a new challenge by transitioning to a position as a facilitator lead, responsible for implementing the CME/CPD online program in Pediatrics in Northern Vietnam.
Over five years, Nhung Le developed professionally as a project manager, focusing on training and capacity-building for pediatric healthcare providers across 28 provinces in Northern Vietnam through governmental policies and non-governmental projects. With a strong commitment to patient and community welfare, she contributed to the design of educational activities, including online multidisciplinary discussions, e-learning courses via the Tele-health system, and the establishment of learning communities in fields such as cancer and autism.
Some of her most significant contributions as a center manager included developing project strategies, facilitating, and implementing initiatives related to community healthcare and CME/CPD education. In October 2024, she was appointed as an invited professor at Shangluo Vocational and Technical College, where she shared insights and achievements from tele-health projects aimed at enhancing pediatric healthcare providers’ capabilities for the benefit of patients and the broader community.
Ong Wei Jun Dan
Ng Teng Fong General Hospital; Singapore
Dan is a Senior Respiratory Therapist at Jurong Health Campus, NUHS, with a strong focus on advancing respiratory care, clinical education, and research. Known for his innovative approach, he has led projects such as Tele-NIV systems, home-based respiratory care, and digital platforms like “AskVijay.” His research spans outcome prediction for mechanically ventilated patients, tracheostomy care, and integrating technology into clinical practice. Dan has published extensively on topics such as tracheostomy care, prediction models for high-flow nasal cannula therapy outcomes, and the application of machine learning in respiratory care, with his findings presented at local and international conferences. A democratic and pace-setting leader, he fosters collaboration and mentors novice allied health researchers, guiding them from ethics applications to data analysis. Recognized for his contributions, he serves on committees such as the Allied Health Research Panel. Dan’s dedication continues to shape respiratory therapy’s future through innovation, education, and impactful publications.
Poonam Gupta
Senior Improvement Advisor, Oxleas NHS Foundation Trust; United Kingdom
Senior Improvement Advisor and Value Improvement Lead, Oxleas NHS Foundation Trust, London, UK Faculty, Institute for Healthcare Improvement Ass. Deputy Editor, International Journal for Qualityin Healthcare, ISQua Journal Healthcare Quality Improvement Faculty, University of the Highlands and Islands, Scotland Poonam Gupta is a physician currently serving as a Senior Improvement advisor and Value improvement lead at Oxleas NHS Foundation Trust, London, UK. In her previous role as the Program Director for Value Improvement at the Heart Hospital of Hamad Medical Corporation in Doha, Qatar, she demonstrated exceptional leadership and expertise and achieved significant results. She has extensive experience leading large-scale improvement collaboratives and serves faculty for the Efficiency improvement collaborative with the Center for National Health Insurance, Kingdom of Saudi Arabia. She is a faculty for the Institute for Healthcare Improvement and served on the leadership team for the Scaling up Quality Improvement Training in 38 District Hospitals of Bihar (India) for improvement in the Quality of Maternal and Newborn Healthcare Services and Outcomes project. Also, she serves as a Healthcare Quality Improvement Faculty, the University of the Highlands and Islands, Scotland UK. Her work has spanned India, the Middle East, and the United Kingdom, allowing her to gain valuable insights and contribute to healthcare improvement globally. Dr. Gupta published many papers and abstracts in peer-reviewed journals, along with contributing to teaching resources. She is the Ass. Deputy Editor for the IJQHC, an ISQua Journal. To date, she has earned more than 15 awards for several QIPS initiatives and has been a local and international speaker at various quality improvement and patient safety forums.
Rexford Del Rosario
Manager, Medical Affairs, Ng Teng Fong General Hospital (NTFGH); Singapore
Mr Rexford Del Rosario is a dedicated ICU nurse turned quality and patient safety professional. As Manager of Medical Affairs at Ng Teng Fong General Hospital, he spearheads clinical quality reviews and analysis of adverse events, driving continuous improvement. Rexford pioneered a robust incident reporting system and implemented various safety culture initiatives at the hospital. He underwent human factors training on incident investigation with Medled UK and currently serves as core faculty for their program. Previously, Rexford was President of the Healthcare Quality Society of Singapore and Associate Editor for the Journal of Patient Safety and Healthcare Quality. He is a sought-after peer reviewer for international quality and safety journals. Rexford earned his Bachelor of Science in Nursing with high honours, Magna cum laude, in the Philippines before moving to Singapore in 2011. With over a decade of experience, he is passionate about advancing healthcare quality, reducing risks, and promoting patient-centered care through collaboration across the industry.
Rosidah Idris
Ng Teng Fong General Hospital; Singapore
Ms Rosidah Idris has spent almost four decades of in nursing. In 1989, she received sponsorship for Advance Diploma (OT) and HMDP award from KKWCH for CTV Nursing, Australia. She moved to Parkway Healthcare Group and trained as TTT in Crisis Resource Management by Monash University. Ms Rosidah Idris joined JurongHealth Services in 2010 to set up and oversee the Endoscopy Centre. She was conferred the Humanitarian Award in 2013 and awarded the Nurse Merit Award in 2017. She had joined JHC Nursing Informatics team in 2022. She participated many IT Tech Refresh activities that impact nursing work-process. She is the nursing lead for VitalScout project that enhances nursing efficiency and productivity; continuous vital signs monitoring for high-risk patients in General Wards. She plays an important role in supporting the hospital’s ACRA and ICU-ORN activation system. Apart from work, she spends hours indulging her grandchildren with her best cooking!
Sabrina Haroon
National University Hospital Singapore; Singapore
Dr. Sabrina Haroon is a Senior Consultant in the Division of Nephrology and serves as the Medical Director of both the Inpatient Dialysis Center and the Outpatient High Dependency Renal Center at the National University Hospital in Singapore. She has completed her fellowship training in high-risk dialysis at the Royal Free Hospital and holds a Master of Applied Science in Patient Safety and Healthcare Quality. A passionate advocate for patient safety, Dr. Haroon is deeply engaged in pioneering quality improvement initiatives in dialysis units, making significant contributions both nationally and internationally. She has been awarded a grant to launch Singapore’s first national home hemodialysis program, a transformative initiative supported by the Ministry of Health. Currently, she is furthering her expertise by pursuing a Doctor of Public Health degree in Health Policy and Management, with a specialized focus on patient safety and quality, at the Bloomberg School of Public Health at Johns Hopkins University.
Sandhya Mujumdar
Senior Specialist, Quality Improvement and Patient Safety (QI & PS), National Healthcare Group (NHG); Singapore
Dr Sandhya is a clinician administrator and has held administrative positions in NHG, NUH, and other Singapore hospitals.
Her current role in NHG involves QPS training, designing curriculums, evaluating QPS projects, supporting QI initiatives, developing & maintaining a dedicated team of faculty & facilitators, developing toolkits for ease of learning by all levels of staff, including micro-learning material.
As the former Deputy Director, Medical Affairs-Clinical Governance Department at the National University Hospital (NUH) for 20-years, she was overall in-charge of quality and safety, clinical policies, performance management, licensing and JCI accreditation.
She has presented posters, given oral presentations and won many awards for professional excellence, and quality and safety improvement projects at national/international levels and published articles in journals.
Shamala Thilarajah
Singapore General Hospital; Singapore
Passionate about improvement science and person-centred care, Amanda plays an active role in driving person-centred care initiatives in the SingHealth Centre for Person-Centred Care (CPCC), working closely with local and international partners to raise awareness and spread person-centred care practices. She also co-leads the innovation unit of the ESTHER Network Singapore, and is part of the teaching faculty for the ESTHER Coach workshop since 2018. Amanda is also a Senior Manager in the Allied Health Division, Singapore General Hospital (SGH), providing leadership for the administration and planning of Allied Health strategies and analytics. Amanda holds a Bachelor of Engineering (Hons) in Industrial & Systems Engineering from the National University of Singapore (NUS) and a Master of IT in Business (Analytics) from the Singapore Management University (SMU).
Shiva Shangari Manoharan
National Improvement Unit Singapore; Singapore
Shiva Shangari is a seasoned healthcare professional specializing in integrating improvement science with implementation science to drive sustainable change in healthcare systems. With extensive experience spanning the NHS, Singapore’s public healthcare, and private sectors, Shangari has successfully led large-scale quality improvement collaboratives and supported primary care networks in achieving key health service goals. As a member of Singapore’s National Improvement Unit, Shangari has been instrumental in scaling and spreading impactful change initiatives. They bring a deep understanding of bridging the gap between theory and practice, equipping healthcare teams with practical tools to translate evidence into measurable improvements. Shangari’s work includes training clinicians in quality improvement methods, facilitating collaborative learning sessions, and co-developing change packages to enhance system performance. Committed to patient-centered care, Shangari also leads initiatives to integrate patient voices into healthcare redesign, fostering collaboration between stakeholders for better outcomes.
Stephanie Ko
National University Hospital; Singapore
Dr. Stephanie Ko, MBBS MPH MMed, is a Consultant in Advanced Internal Medicine at the National University Hospital She is also the lead of NUHS@Home, Singapore’s largest hospital-at-home programe, presently of 50 bed capacity. She has been focusing on scaling hospital-at-home while maintaining high safety and quality standards.
Stephanie Sutjipto
National Centre for Infectious Diseases; Singapore
Dr Stephanie Sutjipto is an Associate Consultant Infectious Diseases (ID) Physician at the National Centre for Infectious Diseases and Tan Tock Seng Hospital. She completed her medical training at the University of New South Wales (Sydney) and received her Master’s degree in Internal Medicine from the National University of Singapore (NUS) in 2016. She has been a member of the Royal College of Physicians of the United Kingdom since 2016 and completed her specialist training in ID in 2022. Dr Sutjipto is actively involved in clinical ID-related research, as well as Infection Prevention and Control (IPC) research projects. Additionally, she holds clinical teaching positions at both NUS Yong Loo Lin School of Medicine and Nanyang Technological University Lee Kong Chian School of Medicine.
Supriya Sarkar
Shalby Hospitals; India
Dr. Supriya Sarkar is a versatile healthcare executive with over a decade of leadership experience in hospital administration and healthcare consultancy. As one of the Young Executive Leaders of 2024 recognized by the International Hospital Federation, he has demonstrated exceptional contributions to patient safety, health system innovation, and quality improvement. Currently serving as the Cluster Head at Shalby Hospitals, Surat, Dr. Sarkar has driven multidisciplinary growthsDr. Supriya Sarkar is a versatile healthcare executive with over a decade of leadership experience in hospital administration and healthcare consultancy. Recognized as one of the Young Executive Leaders of 2024 by the International Hospital Federation, he has made significant contributions to patient safety, health system innovation, and quality improvement. Currently serving as the Cluster Head at Shalby Hospitals in Surat, Dr. Sarkar has driven multidisciplinary growth while implementing patient-centered programs and enhancing operational efficiency. His expertise encompasses strategic financial leadership, quality assurance, and change management, with a particular focus on co-care initiatives and stakeholder satisfaction. As a fellow of the International Society for Quality in Health Care (ISQua) and a lifetime member of the AHPI Leadership Forum and CAHO, Dr. Sarkar demonstrates his commitment to healthcare excellence and innovation. He also holds prestigious certifications from Harvard Medical School and Duke University., while implementing patient-centric programs and enhancing operational efficiency. His expertise includes strategic financial leadership, quality assurance, and change management, with a focus on co-care initiatives and stakeholder satisfaction. Dr. Sarkar is a fellow of the International Society for Quality in Health Care (ISQua) and a lifetime member of AHPI Leadership Forum and CAHO. He holds prestigious SQIL certifications from Harvard Medical School and Duke University, reflecting his commitment to healthcare excellence and innovation.
Syahid Hassan
Senior Patient Safety & Quality Lead, Changi General Hospital (CGH); Singapore
As a Senior Patient Safety & Quality Lead in the Office of Improvement Science, Syahid spearheads staff engagement, climate measurement and competency-building initiatives in Changi General Hospital to cultivate a positive, people-centred, and proactive culture of safety. His key areas of interest in Patient Safety include just culture, psychological safety, civility, systems thinking, learning and improvement. He holds a PhD in Human Factors Engineering and contributes his expertise to guide healthcare staff in analysing human errors and facilitate improvement efforts to develop processes that are user-centered and resilient to human fallibility. He is a passionate advocate for a fair yet caring culture of shared accountability as a foundation for continuous growth in safety and reliability among individuals, teams, leaders and systems. Beyond the hospital, he is a faculty member of the SingHealth Institute of Patient Safety & Quality, running courses on Human Factors and Just Culture for the cluster.
Tan Chee Keat
Ng Teng Fong General Hospital; Singapore
Professional Qualifications Doctor of Medicine (MD) UKM Master of Medicine in Anesthesiology. (MMED(ANES) NUS Fellow of Australian & New Zealand College of Anesthetist (FANZCA) European Diploma of Intensive Care (EDIC) Fellow of the Academy of Medicine (Singapore) SAB Registered Specialties (Dual accredited) Anesthesiology and Intensive Care Medicine Key Clinical Interests Perioperative Management for High Risk Surgical Patients Neocritical Care Critical Care Crisis Resource Management Critical Care Quality (Safety and Standards) Ethnic and Professionalism in Intensive Care Palliative Care and Tailored Organ Support at the End of Life Key Clinical Educator Role Key Achievements Spearheaded the Integrated Intensive Care Model in Singapore. June 2010 Built the first Combined Intensive Care Medicine Department in Singapore 2014 Led NTFGH ICU Pandemic response Lead for ICU compassionate discharge program “IAmGoingHome” Led NTFGH ICU to be accredited by College of Intensive Care Medicine (Australia) as the only training centre in Singapore Recent Awards Best Innovation Idea “HELP IS JUST A BUTTON AWAY “2018 Long Service Awards “20 years in service” 2021 NUHS – Monchtar Riady Pinnacle –Excellence Award (12 August 2022) Public Administration Medal (BRONZE)(National COVID-19 Awards) Jan 2023.
Tan Hai Yang
Ng Teng Fong General Hospital (NTFGH); Singapore
Mr. Tan Hai Yang is a Deputy Director in Allied Health at Ng Teng Fong General Hospital, NUHS. He has 28 years of experience in public healthcare. He started out in Changi General Hospital as a Physiotherapist specialising in musculoskeletal physiotherapy and later expanded into academia, research, and administrative roles. In the last 15 years, he held administrative roles at MOH, NUH, NUS and presently at NTFGH. He actively contributes to physiotherapy’s development and regulation and leads national projects such as crafting EPAs for physiotherapy undergraduate education. He underwent the human factors programme on incident investigation with Medled UK and currently serves as a core faculty of HF programme at JurongHealth Campus.
Tan Yuen Ming
Principal Pharmacist, Pharmacy, Ng Teng Fong General Hospital (NTFGH); Singapore
Ms. Tan Yuen Ming is a Principal Pharmacist at Ng Teng Fong General Hospital, Singapore. She holds a Bachelor of Pharmacy degree from Monash University, Australia, and a Master of Science in Project Management from the National University of Singapore. She heads the Projects, Quality & Safety portfolio in the Pharmacy Department, and is dedicated to enhancing medication safety and patient care. She serves in various national, institutional, and departmental workgroups. She is appointed as one of the lead system auditors for her institution, assessing compliance to relevant Joint Commission International standards. She is a faculty member in the Human Factors for Healthcare program at JurongHealth Campus and has co-developed the curriculum on Human Factors in Incident Investigations. She is also certified as an Improvement Coach by the Institute of Healthcare Improvement and has coached or led various Quality Improvement projects and has presented some in national and international conferences.
Tartila Tartila
National Referral Hospital; Indonesia
I work as a pediatric intensivist at a national referral hospital in Indonesia. Apart from being a clinical doctor, I am also a lecturer who teaches and trains medical students. Outside of working hours as a pediatric intensivist, I act as secretary of the Infant Mortality Rate Task Force Indonesia Pediatric Society. The task force’s main task is to coordinate with various stakeholders such as the Ministry of Health, other professional organizations, primary and referral health facilities, and non-government organizations, especially concerning infant and child mortality. One of the programs implemented is a national audit of neonatal, infant, and toddler deaths involving ten provinces in Indonesia, as well as joint coordination during the tragedy of acute kidney failure due to ethylene glycol/diethyl glycol poisoning in Indonesia.
Tung Yew Cheong
National Healthcare Group (NHG); Singapore
Dr. Tung is a clinician administrator who has been practicing Family Medicine since year 2000. He has held several administrative positions in NHGP, including Heads of different polyclinics, Deputy Director of Clinical Services and Director of Quality & Patient Safety. Currently he is the Group Chief Quality Officer, National Healthcare Group. He has led, participated, and mentored numerous teams in quality improvement work, including Lean 3Ps, Value Stream Maps and Clinical Practice Improvement Programmes (CPIPs). He also serves as faculty for quality improvement and patient safety training programmes. He has completed the LEAN Black Belt Programme conducted by the Medical LEAN Institute Simpler Healthcare, Denver Health, University of Denver, Colorado in 2008 and the IHI Improvement Advisor Programme in 2023.
Wee Hwee Lin
Saw Swee Hock School of Public Health, National University of Singapore; Singapore
Associate Professor Wee Hwee Lin is Director of the Centre for Health Intervention and Policy Evaluation Research (HIPER) based in the Saw Swee Hock School of Public Health at the National University of Singapore. HIPER develops capacity in health technology assessments in ASEAN through short courses and project mentoring. She is a member of the International Society for Pharmacoeconomics and Outcomes Research Health Sciences Policy Council, the International Editorial Advisory Board for Journal of Patient Reported Outcomes, and the National Advisory Committee on Cancer in Singapore. A/P Wee’s current work focuses on the use of real world evidence in health technology assessments, particularly for precision medicine and population-based cancer screening.
Wong Moh Sim
Senior Consultant, Laboratory Medicine, Khoo Teck Puat Hospital, National Healthcare Group (NHG); Singapore
Dr Wong Moh Sim is Senior Consultant Chemical Pathologist at Khoo Teck Puat Hospital (KTPH). She holds the concurrent position of Deputy Group Chief Quality Officer, NHG and Director, Institute of Healthcare Quality (IHQ).
She serves on various committees in laboratory medicine and quality assurance. Her clinical interest is diabetes mellitus and she see patients in diabetes clinic.
She was formerly Deputy Chairman Medical Board (Clinical Quality) and Director (Clinical Services) at KTPH and was involved in many patient safety and clinical quality (PSQI) initiatives at both hospital and cluster level. As Director, IHQ, she works closely with her team to plan and conduct PSQI workshops for NHG staff and external parties.
Yan Jun Ng
Ng Teng Fong General Hospital; Singapore
Yan Jun is currently the Lead Process & Innovation Specialist at JurongHealth Campus (JHC), a position that he held since 2018. With a cumulative decade of healthcare experience, Yan Jun developed strategies to build Quality Improvement (QI) capacity and capability, designed QI training curriculum and continuously promote quality improvement culture in JHC. Yan Jun’s expertise in the Model for Improvement, Lean Six Sigma and Design Thinking was instrumental to tackle complex hospital issues and drive system-level changes through organisation-wide QI projects. His contributions extend beyond JurongHealth, collaborating with fellow improvers at NUHS cluster level and serving as CHI Learning & Development Knowledge Ambassador, impacting healthcare improvement and productivity on a broader scale. His collaborative approach and dedication to empower colleagues with essential QI skills has become a driving force in advancing healthcare quality improvement