B1: Empowering primary care to lead Quality Improvement

Thursday 28 March
13:15 – 14:30  

Part A: Releasing time in general practice: practical support as a catalyst for change.

Discover how over 1000 English General Practices received hands-on support releasing 450,000 hours per annum of clinical and admin time. Get insights into the ‘Productive General Practice Quick Start’ modular approach, explore the types of changes made to practice processes and the positive impact in terms of time, skill development and culture change and gain insights into critical success factors and how to engage general practice staff and their locality organisation.

After this session, participants will be able to:

1. Understand key elements in engaging a busy practice
2. Assess the benefits of a modular, systematic approach to supporting general practices
3. See the benefits of simple improvement approaches in a busy primary care environment

Sean Manning, PGP Quick Start Programme Lead, ‘Time for Care’ General Practice Development Programme, Sustainable Improvement Team, NHS England; England

Part B: EQUIPping GPs to be leaders in improvement

A Quality Improvement (QI) skillset is increasingly regarded as essential to improve quality and sustainability of healthcare. Few GPs feel confident about the use of QI tools and geographical dispersion makes QI training and mentorship challenging. In this session we unpack lessons from EQUIP (Experience in Quality ImProvement) which uses a ‘Community of Practice’ model, delivered with one-to-one mentorship and vicarious learning via ECHO (Extension of Community Healthcare Outcomes) – a case-based programme
delivered using web-cams.

After this session, participants will be able to:

1. Understand the unique context and challenges for QI in General Practice
2. Start to develop a QI Training Programme using ECHO for GP teams
3. Know the pitfalls of the development of QI in General Practice

Nigel Hart, Senior Lecturer, Queen’s University Belfast & Associate Director (Quality Improvement) Northern Ireland Medical and Dental Training Agency