Thursday 28 March
08:15-08:45

Quality of Care, Patient Experience and Staff Wellbeing

This session addresses the question ‘is our care safe’ and demonstrate the potential of a unique national program which focuses on changing the culture of safety reviews in health and social care through co- production; where safe care, quality improvement, Human Factors, shared learning and a ‘just culture’ is at the forefront.

We will describe how we have created a movement around effective team-based safety reviews, underpinned by structured approaches, patient involvement and an engaged workforce.

After this session, participants will be able to:

1. Have a greater understanding of the role of Scottish MM Programme in setting and supporting a structured process to empower front line teams across health and social care to understand, design and run effective team based safety review processes using Human Factors principles and Quality Improvement Methodology.
2. Understand how Scotland is augmenting and utilising available local teams and resource to develop a network for sharing of learning and improvement from safety reviews
3. Know how to join our learning community and consider what this might look like in health and social care

Manoj Kumar, National Clinical Lead, Scottish Mortality and Morbidity Program, Healthcare Improvement Scotland
Brian Robson, Medical Director, Healthcare Improvement Scotland, IHI / Health Foundation Fellow