Wednesday 27 March
13:30-17:00

‘It’s just another fad’; ‘we’ll do a few QI projects’; ‘we’ll just train a few people’. These are common flaws from organisations that aspire to embed continuous improvement into every day work. Come and learn from four organisations that are embedding clinical and non-clinical continuous improvement from board to ward in partnership with patients, and in service of results – better health and care, at sustainable costs. Furthermore, in a manner that is complementary to quality planning, control and assurance activities, whilst prioritizing joy in work.

After this session, participants will be able to:

1. Understand key lessons and strategies or embedding improvement into the life of healthcare systems
2. Develop ideas and strategies for their own journeys towards system wide quality improvement
3. Understand strategies to partner with patients to improve and generate joy in work for staff

Pedro Delgado, Head of Europe and Latin America, IHI; USA
Amar Shah, Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT); England
Michael Holland, Medical Director, South London and Maudsley NHS Foundation Trust; England
James Mountford, Director of Quality at Royal Free London FT; England
Simon Edwards, Clinical Lead for Improvement, Central and North West London Foundation Trust