M9: “What matters to you” – 6 countries’ experience toward deployment in your system

Wednesday 27 March

An interactive session sharing the story of the rapidly growing ‘What matters to you?’ (#WMTY) movement. This approach has become an international movement for improvement with thousands of participants around the world creating significant change in individual lives and playing an important role in re-orientating the work of health and social care systems. Participants will spend time reflecting on this powerful approach, on their own experience, and applying learning from #WMTY movement to their work.

After this session, participants will be able to:

1. Understand why “WMTY” is such a powerful re-orientating approach, and gain practical experience of tools and methods to help listen in new ways and link to powerful examples of impact.
2 .Develop next steps for testing and implementing the WMTY approach in their own work context as a result reflecting on the shared learning from the WMTY movement to-date.
3. Identify key factors that have allowed the WMTY movement grow and flourish internationally, including how the WMTY approach has created fundamental change in health services and differences emerging between countries/cultures

Shaun Maher, National Clinical Lead for Person-Centred Care, The Scottish Government, Health and Wellbeing Directorates; Scotland
Anders Vege, Head of Section for Quality Improvement, Norwegian Institute of Public Health

Vibeke Rischel, Head of Healthcare Improvement, Danish Society for Patient Safety
James Mountford, Director of Quality at Royal Free London FT; England