28 August 2024 | 11:55-13:25

Format: Presentation
Stream: Populations

Part 1: Sentinel Event Policy of Hospital Authority Hong Kong – 17 years on, are we learning?

Session details coming soon.

Raymond Cheung Hospital Authority, Hong Kong

 

Part 2: Medication safety – we must reduce the errors and harm? Healthcare professional’s and patient’s perspectives 

Session details coming soon.

Siu-Fai LUI Hospital Authority, Hong Kong

Kai-Ming Chow Hospital Authority, Hong Kong

Bill Wang Patient Representative

 

Part 3: Creating a safe and calm hospital: using data to improve patient flow

The Clinical Operations team from the RMH will describe their journey to improved access and flow for our patients through a bold and innovative strategy that included the implementation of a Victorian first – a Digital Coordination Centre and a corresponding Capacity and Patient Flow Escalation procedure. Challenges in healthcare access and flow are long standing and complex to solve but this team have created an approach to managing capacity and demand that is visionary and scalable to other health services and will provide inspiration that teaming informatics with operations can create solutions that enable our patients to receive timely care in a safe and calm hospital.

Catherine Humphrey Royal Melbourne Hospital, Australia