27 August 2024 | 10:30-12:00

Format: Presentation
Stream: People

Part 1: Inspiring change: transforming person-centred attitudes through training of health practitioners

Person-centred care has two key dimensions – “caring about the service user as a whole person” and “sharing of power, control and information”. This session will cover how the team impacted healthcare practitioners’ person-centred attitudes through an Esther Network (EN) Person-Centred Care (PCC) advocacy training over time. We will share how the training interacts with contextual factors and social actors in the scene at the microsystem, mesosystem, and macrosystem levels to influence healthcare practitioners. Furthermore, we will explore reasons why equalising power between providers and patients could be harder to achieve within a hierarchical structure and clinician-centric culture. Come and find out how to promote a cultural shift towards PCC!

Esther Lim SingHealth, Singapore

Part 2: Fostering co-production and equal partnership: ESTHER network singapore’s journey in person-centred care

With ageing population and the rising in healthcare costs, together with the evolving societal expectations to be involved in one’s own healthcare, it is timely to transform from a provider-driven disease-centred model to a person-centred one by partnering health and social care providers to deliver care that is meaningful to patients and meets their recovery goals. The session aims to introduce ESTHER Network Singapore as a person-centred care model and how it supports the co-production and co-design in our innovation projects and service delivery.

Amanda Tan Singapore General Hospital, Singapore

Part 3: “What is it that you need?” Driving person-centerdness through regulatory practices

Internationally, the provision of person-centered services is recognized as an important quality requirement. Delivering person-centered services is a challenging endeavor; preferences vary and change over time and individuals often require support from different providers across health and care domains. Assessing the quality of person-centeredness, as national health|care regulators are required to do, is challenging too. How does a regulator determine if person-centered care is delivered? Which provider should a regulator address when person-centeredness is usually achieved through collaborative network efforts? In this session we report on a research-project that is developing a new regulatory approach to assess and foster person-centered service delivery, in co-production with service users, providers and regulators.

Josje Kok Erasmus School of Health Policy & Management, The Netherlands