D2: The psychology of change: people-driven methods to unlock resistance & unleash QI

Sunday 5 July 2020 | 11:00-12:15

Stream: Leadership and Culture for Change

Relevant for: Everyone

Format: Workshop

The rate at which improvement spreads relies at least in part on the people who are implementing the change in practice. IHI’s Psychology of Change Framework helps leaders at all levels focus on the people advancing improvement efforts: the way that we think and feel, what motivates us, and how we behave when we encounter change. This session features U.S. and global examples and engages participants in developing pragmatic ideas to apply to their improvement context in response to people’s resistance and other adaptive challenges.

Kedar Mate, Institute for Healthcare Improvement (IHI); USA