In a time of rapidly evolving healthcare challenges, sustainable quality depends on balancing patient-centered care, innovation, and system efficiency.

How can we explore the evolution of sustainable quality in healthcare, highlighting how organisations can integrate proactive patient engagement, data-driven decision-making, and operational efficiency to ensure long-term impact.

A core focus

• Embedding sustainability into quality improvement—ensuring that healthcare systems not only enhance patient outcomes but also optimise resource use and minimise inefficiencies.


• How can we help healthcare leaders create resilient, cost-effective, and high-quality care models that withstand growing global challenges?


• Emphasising the importance of empowering leadership and collaboration. Sustainable quality is only possible when leaders, frontline practitioners, and patients work together in co-designing solutions that enhance care delivery and drive continuous improvement.


• By fostering a culture of shared responsibility, healthcare organisations can ensure that quality improvements are not just impactful, but enduring.


• Providing actionable insights and strategies to help healthcare professionals shape the future of sustainable, high-quality care in an ever-evolving landscape.

Maureen Bisognano President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA