Over the past 15-20 years, the pace of quality improvement (QI) has slowed, and many organisations struggle to achieve further gains after reaching high-quality benchmarks. Healthcare providers often experience QI initiatives as additional burdens, rather than integrated, seamless improvements. We will explore how innovation and technology can shift the focus from incremental changes to systemic, AI-driven transformation.

The keynote will contribute to discussions on how AI and automation can enhance efficiency and reduce frontline worker burdens, rather than add complexity. Topics will include:

• The concept of “AI for QI”—leveraging artificial intelligence for quality improvement.


• Case studies from Cincinnati Children’s Hospital, including AI-powered ambient dictation to reduce administrative workload and AI-driven patient communication tools.


• Technology partnerships, such as Dell’s work on digital human interactions to enhance patient care.

We will examine how public healthcare can collaborate with private industries to drive meaningful change. With tech giants like Amazon and Microsoft expanding into healthcare, traditional healthcare institutions must explore innovative partnerships to improve patient experience and maintain competitive advantages.

• How can AI and automation streamline QI initiatives while reducing provider burden?


• What role can tech-enabled workflows play in shaping the next decade of quality improvement?

Dr. Steve Davis President & CEO, Cincinnati Children’s; USA