Thursday 14 August 2025 | 14:05-15:05 

Format: Presentation

Stream: Populations

Part 1: Scaling Hospital-at-Home: Ensuring Quality and Safety during Growth

This session explores how hospital-at-home programs can scale rapidly while maintaining high standards of quality and safety. Singapore will present its strategies for balancing growth with patient safety and operational efficiency. Melbourne will share insights from their use of Patient Reported Measures (PRMs) to monitor patient outcomes and experiences in the program. Taiwan will highlight its approach to maintaining national quality standards as it expands its programs. The panel discussion will focus on practical strategies to ensure safe, high-quality care while supporting rapid program expansion.

Stephanie Ko National University Hospital; Singapore

Part 2: Innovating to Build a Culture of @Home Care: Redesign Ideas and Lessons Learned

Health systems must deliver high quality consumer outcomes and experiences but are under pressure from rising demand and increasing capital costs. Turning toward innovative @home care delivery models is one way health services can meet these challenges now and into the future. Eastern Health (Melbourne, Australia) has progressed on a journey toward a culture that places high value on @home care over recent years. This session will present a series of change ideas and lessons learned that have driven sustained growth in @home care (both admitted and non-admitted), reduced clinically avoidable readmissions and a delivered strategically aligned organisation that promotes @home care. Delegates will hear what has worked – clinician empowerment, pathway development, digital enablement and sector partnerships – and will also learn from some ideas that did not do as planned.

James Campbell Eastern Health; Australia