Thursday 7 November | 11:05-12:05

Session format: Presentation

Stream: Leading

 

Part 1: Beyond technology: consumers and culture at the heart of digital transformation 

This panel will explore the cultural and digital transformation underway to realise the benefits of consumer partnerships throughout the full policy development lifecycle and activity to develop and implement national regulation, infrastructure, standards, and behaviour and health sector culture change initiatives.

Trusted, timely, safe, high quality, and accessible use of digital and data underpins a personalised and connected health and wellbeing experience for all Australians. Improving safety and quality in healthcare requires an ongoing mature, respectful, and effective partnership in design and decision-making through a process that embeds consumer insight and expertise in the development of national digital health initiatives that drive sharing of health information by default.

Belinda Swan, Mark Taylor, Harry Lles-Mann Australian Government Department of Health and Aged Care; Australia

 

Part 2: The Future of Safety & Quality Assessment

Discussing the role of different external assessment methods including Virtual Assessments and the uses of data mining and artificial intelligence to interrogate organisational performance.

Karen Luxford ACHS; Australia