Friday 8 November | 13:05-14:35

Session format: Presentation

Stream: People

 

Part 1: Shifting from performance to improvement: creating safer and calmer hospitals in Victoria

The Victorian Department of Health and IHI have partnered in delivering an 18-month collaborative to improve the timeliness of emergency care in Victoria. With 15 participating hospital teams and Ambulance Victoria, an intensive learning approach was used that encouraged sharing of data, ideas, successes and failures.

Across the project, health service collaboration accelerated and succcessful ideas were spread, resulting in significant improvement in all outcome and process measures.

The success factors that were felt to have contributed to the impacts will be shared, as well as some of the lessons learned that are being used to inform the next program of work to improve hospital access and flow in Victoria.

Stephanie Easthope Institute for Healthcare Improvement (IHI); Australia

 

Part 2: Child and adolescent virtual urgent care service: consumer-centric hospital avoidance approach

We recognised the consumer demand for services in the home which are safe, convenient, cost effective and professionally effective, providing an option for Hospital or ED avoidance. Invovling the consumer representative in the planning, setting up of the service and model of care allows us to provide virtual urgent care to the consumer in the comfort of their own home and prevent or reduce presentations to the Emergency Department.

The service enables safe clinical pathways for consumers and facilitates an effective and efficient journey through the South Australian Health Service to ensure that the right patient gets seen in the right place at the right time by the right person.

Benjamin Dsouza Women’s and Children’s Hospital Network; Australia

Part 3: Enhancing healthcare through collaborative digital platform education

Our presentation will explore the transformative potential of collaboratively developed digital platforms in healthcare education.

We will discuss the development and impact of OSPIA, a co-designed online platform fostering learning interactions between students and simulated patients (SPs).

By involving patients as key stakeholders in a collaborative process, we have created OSPIA to deliver personalized learning and feedback which bridges the gap between academia and real-world healthcare practices.

This topic is crucial for the International Forum program as it aligns with the imperative of encompassing patients in healthcare planning, while providing future healthcare staff with supportive environments to develop skills for the delivery of safe and compassionate care.

Silas Taylor UNSW Sydney; Australia