Friday 8 November | 13:05-14:35

Session format: Presentation

Stream: People

 

Part 1: Shifting from performance to improvement: creating safer and calmer hospitals in Victoria

The Victorian Department of Health and IHI have partnered in delivering an 18-month collaborative to improve the timeliness of emergency care in Victoria. With 15 participating hospital teams and Ambulance Victoria, an intensive learning approach was used that encouraged sharing of data, ideas, successes and failures.

Across the project, health service collaboration accelerated and successful ideas were spread, resulting in significant improvement in all outcome and process measures.

The success factors that were felt to have contributed to the impacts will be shared, as well as some of the lessons learned that are being used to inform the next program of work to improve hospital access and flow in Victoria.

Stephanie Easthope Institute for Healthcare Improvement (IHI); Asia Pacific
Maria Perera Department of Health Victoria; Australia

 

Part 2: Child and adolescent virtual urgent care service: consumer-centric hospital avoidance approach

We recognised the consumer demand for services in the home which are safe, convenient, cost effective and professionally effective, providing an option for Hospital or ED avoidance. Involving the consumer representative in the planning, setting up of the service and model of care allows us to provide virtual urgent care to the consumer in the comfort of their own home and prevent or reduce presentations to the Emergency Department.

The service enables safe clinical pathways for consumers and facilitates an effective and efficient journey through the South Australian Health Service to ensure that the right patient gets seen in the right place at the right time by the right person.

Benjamin Dsouza Women’s and Children’s Hospital Network; Australia

 

Part 3: Small tweaks for surgical peaks: quality improvement bundle for surgical infections

The surgical team at Queensland Children’s Hospital will show you a new concept in surgical quality improvement.

They describe how accurate data and worldwide collaboration and benchmarking can be used to improve care across any service.

It is no longer enough to just look at the “Swiss cheese” when something goes wrong. With proactive accurate data, even a biopsy of the workload is enough to effect change within an organisation.

They’ll show you how you can get involved.

Bhavesh Patel and Melissa Cullen Queensland Children’s Hospital; Australia