28 August 2024 | 09:55-11:25

Format: Presentation
Stream: Populations

Part 1: Population health improvement: strategy and implementation

Dominique Allwood UCL Partners, England

 

Part 2: Workforce Transformation: Building a flexible, adaptive and engaged workforce

With the increasing demand for healthcare services against the backdrop of a fast-ageing healthcare workforce coupled with rising risk of attrition, workforce transformation is needed to ensure the sustainability of the workforce and the continued delivery of quality healthcare services to the population. In this presentation, we will share about how Tan Tock Seng Hospital has adopted a three- pronged strategy to build a Flexible, Adaptive and Engaged Workforce. This strategy aims to enhance workforce resilience, enable more flexible working arrangements for frontline staff, prepare the workforce through upskilling and education, and to create an environment that is supportive and safe for staff.

Kong Choong Tang Tan Tock Seng Hospital, Singapore

 

Part 3: Creating a safe and calm hospital: using data to improve patient flow

The Clinical Operations team from the RMH will describe their journey to improved access and flow for our patients through a bold and innovative strategy that included the implementation of a Victorian first – a Digital Coordination Centre and a corresponding Capacity and Patient Flow Escalation procedure. Challenges in healthcare access and flow are long standing and complex to solve but this team have created an approach to managing capacity and demand that is visionary and scalable to other health services and will provide inspiration that teaming informatics with operations can create solutions that enable our patients to receive timely care in a safe and calm hospital.

Catherine Humphrey and Jana Gazarek Royal Melbourne Hospital, Australia