Institute for Healthcare Improvement (IHI), Australia

Stephanie is a Project Director for IHI and is currently working with the Victorian Department of Health on the Timely Emergency Care Collaborative. Stephanie has worked in service design and improvement for more than 20 years, and through this time has completed a Lean Six Sigma Black Belt, the IHI Improvement Advisor Program, IHI Innovation College, and Lean Coach (Cardiff University) qualifications. She has worked across the NZ health sector as a Principal consultant, as a Design Lead at the New Zealand (NZ) Accident Compensation Corporation, and as a improvement manager and faculty at Ko Awatea, a healthcare innovation and improvement centre in Auckland. She has supported seven District Health Boards in NZ to improve patient flow and has delivered improvement science training and coaching for leaders and teams across the health sector.