28 August 2024 | 14:30-16:00

Format: Presentation
Stream: People

Part 1: Postgraduate medical education in Hong Kong – Hong Kong Academy of Medicine’s perspectives

Session details coming soon.

Philip Li + a young fellow, Hong Kong Academy of Medicine, Hong Kong

 

Part 2: Meeting the leadership challenges in a complex health system and environment

Globally we see some common challenges to the health system leaders such as the ageing population, increasing burden of non-communicable disease, the manpower shortages and burnout, mental wellbeing and the impact of climate changes on health. These issues make the complex adaptive health system even more complex, calling for fit-for-purpose leadership skills that can cross professional, organisational and even jurisdictional boundaries to facilitate the tackling of those issues. While no single leadership theory would be good enough, there are skills that are good for some situations but not others. It calls for someone who is conversant with various theories and their applications, and someone working for the good of the organisation/system and the people it serves. This requires someone who is always mindful, reflective and clear about the objectives and priorities. The biggest challenge remains as to how and where to find such a person.

Chi-Tim Hung The Chinese University of Hong Kong, Hong Kong

 

Part 3: Nurturing and training a sustainable workforce in Hospital Authority

Hospital Authority, as a major public healthcare service provider in Hong Kong, accords priority to training and development to ensure a right number of healthcare workforce with right skills, maintain the standard of care, improve patient outcomes and bring about greater job and career satisfaction for staff. The newly established Hospital Authority Academy builds on 5 Pillars – Training Coverage, Training Governance, Training Quality, Training Hub, and Training Technology. Foster Person Development, Enrich Learning Experience, Promote Qualification Recognition, and Uphold Effective Governance, are the 4 Strategic Focus Areas on which we work to attain our vision to be a leading healthcare training institute to nurture sustainable workforce.

David Sun Hospital Authority, Hong Kong

 

Part 4: Nurturing the Next Generation of healthcare professionals

Session details coming soon.

Gordon Wong Hong Kong University, Hong Kong

28 August 2024 | 11:55-13:25

Format: Presentation
Stream: Change

Part 1: Improving whole-of-hospital flow in Victoria – the Timely Emergency Care Collaborative

The Clinical Operations team from the RMH will describe their journey to improved access and flow for our patients through a bold and innovative strategy that included the implementation of a Victorian first – a Digital Coordination Centre and a corresponding Capacity and Patient Flow Escalation procedure. Challenges in healthcare access and flow are long standing and complex to solve but this team have created an approach to managing capacity and demand that is visionary and scalable to other health services and will provide inspiration that teaming informatics with operations can create solutions that enable our patients to receive timely care in a safe and calm hospital.

Stephanie Easthope Institute for Healthcare Improvement (IHI), Australia

Part 2: Smart optimisation of patient workflows & operational logistics in public hospitals

Session details coming soon.

Larry Lee Hospital Authority, Hong Kong

Part 3: Digital connectivity and IoT in improving flow and logistics

Session details coming soon.

Hong Fung Hong CUHK Medical Centre, Hong Kong

27 August 2024 | 13:00-14:30

Format: Presentation
Stream: Leadership

Part 1: Staff wellbeing is a top priority of healthcare

Session details coming soon.

Kelly Tsz Wing CHAU Prince of Wales Hospital, Hong Kong

Wing Cheong Leung Hong Kong Academy of Medicine, Hong Kong

 

Part 2: Staff psychological services in the Hospital Authority: an integrated approach to enhance psychological wellbeing

The Oasis – Center for Personal Growth & Crisis Intervention (Oasis) under the Corporate Clinical Psychology Services, Hospital Authority (HA), is committed to improve the psychological wellbeing of HA staff and their resilience against life and work challenges. Based on a stepped-care model, Oasis offers a spectrum of comprehensive, accessible and timely psychological services, covering in-depth intervention, treatment groups, crisis intervention, training, preventive services and mental health promotion. As technology evolves, Oasis also employs modernised media, such as websites and a mobile app (myOasis), to facilitate service delivery and raise staff’s mental health awareness.

Karen Tam Hospital Authority, Hong Kong

 

Part 3: Joy In Work Framework and the Victorian Healthcare Worker Wellbeing Initiative

Session details coming soon.

Fiona Herco Institute of Healthcare Improvement (IHI), Australia

27 August 2024 | 13:00-14:30

Format: Presentation
Stream: Populations

Part 1: Advanced Nursing Practice (Hong Kong): opportunity & challenges

Session details coming soon.

Sek Ying Chair Hong Kong Academy of Nursing, Hong Kong

 

Part 2: Impact of advanced nursing practice on patient outcomes 

In the presentation, what about patient outcomes, trend in healthcare urging for outcome-based practice, and APN roles development will be briefly introduced. 3 major approaches for outcome measurement—outcome research, outcome management, and outcome evaluation will then be discussed respectively. In addition, nursing/APN-sensitive outcomes are elaborated using the Nursing Role Effectiveness Model and Donabedian’s quality framework in how the outcomes can be accurately and reliably measured and attributed to the role of the nurse. To address the challenges in doing outcome measures for APN, some principles in determining outcome measures will be discussed. In order to enable nurses and APN demonstrating safe, quality and cost effective care, and justifying appropriate allocation of health care resources, some challenges and opportunities for measuring APN outcomes in the future will be shared.

Suzanne Mak So Shan Hospital Authority, Hong Kong

 

Part 3: Competency of nurse manager contributing to health quality & safety

Session details coming soon.

Sandy Choi Hong Kong Metropolitan University, Hong Kong

 

Part 4: How do nurses contribute to health quality and cost containment? 

A panel discussion – session and panelists’ details coming soon.

Agnes TIWARI Fung Yee HK Nursing Council, Hong Kong

Danny TONG Wah Kun HAHO, Hong Kong

Sylvia FUNG Yuk Kuen HKANM, Hong Kong

27 August 2024 | 13:00-14:30

Format: Presentation
Stream: People

Part 1: Resilience redefined: innovating behavioural solutions for a safer, healthier tomorrow

Breaking Barriers, Building Bridges: Join the conversation on Sydney Local Health District’s Behavioural Escalation Support Team (BEST). Explore how BEST pioneers transformative strategies, ensuring patient and staff well-being. Join us for a compelling session on revolutionizing behavioural support in modern healthcare.

Chloe Hannigan Sydney Local Health District, Australia

 

Part 2: Survey of factors influencing nurses managing mental state in acute hospital settings

Caring for patients presenting with mental state deterioration (MSD) in acute hospital settings presents a uniquely complex and demanding challenge. The impacts of MSD include poor patient outcomes, continued use of restrictive practices, negative staff effect. Our healthcare organisation is trialing a rapid response team model to manage patients presenting with MSD. This survey is part of a realist evaluation testing and refining theories by identifying factors influencing nurses’ ability to manage MSD. Understanding these factors is important for understanding the effectiveness of the response model. Our research is in line with the forum’s systems thinking stream and would be honoured to share our findings.

Tendayi Bruce Dziruni Alfred Health, Deaking University, Australia

 

Part 3: Impact of using transcription software in outpatient clinic to improve efficiency

Demographic details play a pivotal role in the holistic assessment of children providing valuable insights to the doctors in their clinic consultation. During the first visit to the Department of Child Development (DCD) at KK Women’s and Children’s Hospital in Singapore, the demographic details including child’s medical and birth history are collected through a parent-reported online questionnaire. Upon receiving this, the nurse transcripts the details manually onto the electronic medical records (EMR). However, it is prone to errors, consumes time and resources. We have implemented a JavaScript Object Notation “JSON” -based transcription software for transcription onto EMR. This paper reports the preliminary findings of adopting this software on quality improvement.

Neo Jun Rong KK Women’s & Children’s Hospital, Singapore

KK Women’s & Children’s Hospital, Singapore

Speaker bio coming soon.

Alfred Health, Deaking University, Australia

Speaker bio coming soon.

Coordinator and Nurse Manager, Sydney Local Health District, Australia

Chloe Hannigan is a seasoned healthcare professional with extensive experience in mental health, drug and alcohol rehabilitation, and specialised expertise in managing and preventing behavioural disturbances.

Throughout her career, Chloe has held various nursing educator and leadership roles within the Sydney Local Health District. Chloe is recognised for her pioneering work in designing and implementing the Behavioural Escalation Support Team (BEST), a groundbreaking initiative aimed at effectively addressing behavioural crises in healthcare settings whilst optimising safety of staff and patients.

Currently serving as the Program Manager for the safe care of mental health and behaviourally disturbed patients in acute care facilities, Chloe oversees patient safety and quality improvement initiatives throughout the district. With a passion for improving patient outcomes and enhancing workplace environments, Chloe is dedicated to advancing the field of behavioural disturbance. Her leadership and innovation continue to shape the landscape of behavioural management strategies, setting standards for excellence in healthcare delivery.

27 August 2024 | 13:00-14:30

Format: Presentation
Stream: Safety

Part 1: Stayer, a patient wondering about life in and around a hospital bed

After a serious car-accident, Dutch-Norwegian actress Coby Omvlee spent one year in a hospital-bed with her small intestines damaged. Nobody imagined it would take two near-death experiences and three stomas before she could leave. Even though the staff was dedicated, things went terribly wrong: Badly kept patient-journal, no responsible doctor, miscalculated surgeries, near-starvation, complicated stomas and lack of hospital beds… Once out again she had Questions and the urge to ask them publicly. This became a documentary-performance: A personal and black-humoured analysis of her path back to life, and of today’s healthcare system. To shake and move the audience and stimulate to fruitful debates on patient safety and future health-care.

Coby Omvlee and Jacob Herman den Hertog Teater Fusentat, Norway

 

Part 2: Don’t waste a crisis – turn it into a game changer

An effective leader in healthcare understands the importance of not wasting a crisis and turn challenges into opportunities for improvement and growth. The ability to adapt quickly to this ever-changing landscape is vital and there is no one size fit all strategy. This presentation will describe the journey of the transitional care inpatient program, integrating an unique “outside the box”, and cost saving care model that addresses needs of complex patient populations. Key essentials for success grounded on leading with empathy, building collaborative team and fostering positive work environment that is adaptable and resilient. The foundation is strengthened by ongoing quality improvement initiatives that is driven by organization and population needs. 

Marianne Ng University Health Network, Canada

Sabrina Lim Reinders University Health Network, Canada

 

Part 3: Unlocking solutions for patient safety: our patients and families holds the key

Our interprofessional team of healthcare providers, quality experts, educators and patient & family advisors will describe a co-production model for patient safety initiatives, leveraging our success with implementation of the “family as faculty” in-situ simulation program &incorporation of lean “Kamishibai” methods in partnering with patients and families in Hospital Acquired Conditions reduction and medication safety. Culture change is an arduous task and requires relentless drum beat – our journey spans 10 years of engagement with experts in quality improvement science, high reliability organization principles, innovators in medical education and the frontline. Our data supports sustained improvements in Hospital-Acquired-Conditions (HAC) reduction to zero and improvement in communication competencies for patient-cantered care.

Maria Lyn Quintos-Alagheband NYU Langone Hospital Long Island, USA

NYU Langone Hospital Long Island, USA

Lyn Quintos-Alagheband is a Board certified Pediatric Critical Care Physician, Quality Improvement Leader and Educator. She is currently the Chief Quality Officer for Children’s Services at NYU Langone Hospital–Long Island (NYULH-LI) and the Director of Health Systems Science for NYU Grossman LI School of Medicine.

Dr. Quintos-Alagheband graduated from the University of Santo Tomas Faculty of Medicine and Surgery. She completed her pediatric residency at New York University Medical Center, followed by Critical Care Medicine fellowship at the Children’s Hospital of Los Angeles. She then took on the role of Associate Director of Pediatric Critical Care at what is now NYULH-LI. Over her 15+-year experience at the bedside caring for critically ill patients, she developed a deep interest in Quality Improvement science leading her to complete the Greater NY Hospital Association Clinical Quality Fellowship Program.

Dr. Quintos-Alagheband holds a Black Belt certification in Lean Six Sigma (LSS). Her expertise includes the innovation, and execution of high-value Quality Improvement (QI) & Patient Safety projects, as well as the leadership of cross-functional teams. A highlight of her work includes pioneering the Key-card Change Program, a standardized, innovative model for patient and family engagement in patient safety that applies LSS principles. She is dedicated to transforming care delivery and culture through innovative solutions co-produced by patients and the frontline.

Dr. Quintos-Alagheband has held various leadership positions at the national and regional level in QI and Patient Safety in the United States. She serves as Chair of the New York State Pediatric Sepsis Advisory Taskforce and Regional Culture of Safety and High Reliability Subject Matter Expert for the Children’s Hospitals Solutions for Patient Safety Network.

As a pediatrician, an educator and a mother of two young adults, she takes great pride in mentoring the next generations of health leaders and change agents.