27 August 2024 | 10:30-12:00

Format: Presentation
Stream: People

Part 1: Fostering co-production and equal partnership: ESTHER network singapore’s journey in person-centred care

With ageing population and the rising in healthcare costs, together with the evolving societal expectations to be involved in one’s own healthcare, it is timely to transform from a provider-driven disease-centred model to a person-centred one by partnering health and social care providers to deliver care that is meaningful to patients and meets their recovery goals. The session aims to introduce ESTHER Network Singapore as a person-centred care model and how it supports the co-production and co-design in our innovation projects and service delivery.

Amanda Tan Singapore General Hospital, Singapore

 

Part 2: Inspiring change: transforming person-centred attitudes through training of health practitioners

Person-centred care has two key dimensions – “caring about the service user as a whole person” and “sharing of power, control and information”. This session will cover how the team impacted healthcare practitioners’ person-centred attitudes through an Esther Network (EN) Person-Centred Care (PCC) advocacy training over time. We will share how the training interacts with contextual factors and social actors in the scene at the microsystem, mesosystem, and macrosystem levels to influence healthcare practitioners. Furthermore, we will explore reasons why equalising power between providers and patients could be harder to achieve within a hierarchical structure and clinician-centric culture. Come and find out how to promote a cultural shift towards PCC!

Esther Lim SingHealth, Singapore

Part 3: “What is it that you need?” Driving person-centerdness through regulatory practices

Internationally, the provision of person-centered services is recognized as an important quality requirement. Delivering person-centered services is a challenging endeavor; preferences vary and change over time and individuals often require support from different providers across health and care domains. Assessing the quality of person-centeredness, as national health|care regulators are required to do, is challenging too. How does a regulator determine if person-centered care is delivered? Which provider should a regulator address when person-centeredness is usually achieved through collaborative network efforts? In this session we report on a research-project that is developing a new regulatory approach to assess and foster person-centered service delivery, in co-production with service users, providers and regulators.

Josje Kok Erasmus School of Health Policy & Management, The Netherlands

Researcher, Erasmus School of Health Policy & Management, The Netherlands

Josje Kok is a post-doctoral researcher at the Erasmus School of Health Policy & Management in Rotterdam, the Netherlands. Josje has a background in medical anthropology and organizational psychology. In her work and research, she is interested in the ways in which people and organizations define, understand, account for and govern patient safety matters and quality of care.

Currently, Josje coordinates a comprehensive Dutch research project focused on enhancing health and care regulation to be more reflexive and participatory, with the ultimate goal to foster person-centered service provision.

Singapore General Hospital, Singapore

Passionate about improvement science and person-centred care, Amanda plays an active role in driving person-centred care initiatives in the SingHealth Centre for Person-Centred Care (CPCC), working closely with local and international partners to raise awareness and spread person-centred care practices. She also co-leads the innovation unit of the ESTHER Network Singapore, and is part of the teaching faculty for the ESTHER Coach workshop since 2018. Amanda is also a Senior Manager in the Allied Health Division, Singapore General Hospital (SGH), providing leadership for the administration and planning of Allied Health strategies and analytics. Amanda holds a Bachelor of Engineering (Hons) in Industrial & Systems Engineering from the National University of Singapore (NUS) and a Master of IT in Business (Analytics) from the Singapore Management University (SMU).

SingHealth, Singapore

Esther is currently Chief Allied Health Professional (CAHP) at the Singapore General Hospital (SGH). In SingHealth, she is the Group Chief Allied Health Professional (Workforce Planning) and the Director for the SingHealth Centre for Person-Centred Care (CPCC). As CAHP, she provides oversight for the development and professional practice of Allied Health staff in SGH. Through staff engagement, system improvements and service transformation, she leads the team to realise a sustainable allied health workforce that is engaged, integrated and value-driven. In the domain of person-centred care, she championed the adoption and adaptation of ESTHER Network in Singapore since 2016. Through education, practice and research, CPCC aims to support SingHealth and beyond, to deliver health and social care that truly matters to patients. Esther holds a Bachelor of Arts (Social Work) from the National University of Singapore, a Master of Science (Evidence-based Social Intervention) from the University of Oxford and a PhD (in progress) from Jönköping University. She is the first Social Worker and Allied Health Professional to be awarded the prestigious Lee Kuan Yew Scholarship.

27 August 2024 | 10:30-12:00

Format: Presentation
Stream: Change

Part 1: An integrated health system – the transformation to be fit-for-purpose

Session details coming soon.

EK Yeoh The Chinese University of Hong Kong

 

Part 2: The Singapore healthcare system – evolution and transformation

Session details coming soon.

Lee Chien Earn SingHealth, Singapore

 

Part 3: Utilising collaborative approaches to achieve large-scale organisational changes within healthcare

Doctors with backgrounds in leading QI will describe their experience exacting large-scale organisational change in tertiary hospitals in London, England. Sometimes change can be challenging in complex health systems or cultures in the delivery of healthcare. We discuss how to navigate these barriers and share our experiences.

Suha Abdulla University College London Hospital, UK

University College London Hospital, England

Speaker bio coming soon.

Deputy Group Chief Executive Officer, SingHealth, Singapore

Prof Lee, a Public Health physician by training, is currently the Deputy Group Chief Executive Officer, Regional Health System, SingHealth that seeks to enable the population in Eastern Singapore to keep well, get well and live well. He also Chairs the Planning Committee for the upcoming Eastern General and Community Hospitals. He was previously the Chief Executive Officer of Changi General Hospital, a 1000 bed acute teaching hospital. Prior appointments included senior leadership positions in the Ministry of Health Singapore where he was involved in the strategic development and improvement of healthcare services as well as health regulation and finance. Prof Lee is currently a Clinical Professor with the Duke-NUS Medical School and Adjunct Professor in the Saw Swee Hock School of Public Health, National University of Singapore, and the Singapore University of Technology and Design. He was also a member of international committees such as International Steering Committee, WHO Collaborating Centre for  Patient Safety; Steering Committee, Asia-Pacific Observatory on Health Systems and Policies; Joint Commission International Standards Advisory Panel. Prof Lee co-edited Singapore’s Health Care System: What 50 Years Have Achieved (2015) and contributed the chapter on Strategies for Health Services in the Oxford Textbook of Global Public Health (6th edition).

The Chinese University of Hong Kong, Hong Kong

Speaker bio coming soon.

Senior Fellow, Institute for Healthcare Improvement (IHI), Scotland

Jason is a Senior Fellow at the Institute for Healthcare Improvement.

From January 2015 to May 2024 Jason was The National Clinical Director for the Scottish Government. He worked for Government from 2007 as the National Clinical Lead for safety and subsequently, for Quality.

The National Clinical Director is responsible for quality in the health and social care system, including patient safety and person-centred care, NHS planning, and implementing quality improvement methods across the government and the broader public sector.

He was appointed CBE in the 2019 Queen’s Birthday Honours.

He was elected to the US National Academy of Medicine in 2022, a rare accolade for a non US citizen.

He is an Honorary Professor at the University of Dundee and a Visiting Professor at the University of Strathclyde in Glasgow.

He was a 2005-06 Quality Improvement Fellow at IHI.

Jason is a non-executive Board member of the Medical and Dental Defence Union of Scotland, a Board member of The Nazareth Trust which runs an acute hospital providing care in Northern Israel and the West Bank and a trustee of the Indian Rural Evangelical Fellowship (UK) which runs a children’s’ home and schools in southeast India.

He qualified as a dentist in 1991 and was a clinical academic and Consultant Oral Surgeon in Glasgow. He has a doctorate from the University of Glasgow, a Masters in Public Health from Harvard and is a fellow of the three UK surgical Royal Colleges.

He is an internationally recognised speaker and adviser on health and care improvement, public health and has advised countries all over the world.

President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), USA

Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years.

She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement and is a tireless advocate for change. She is an Instructor at the Harvard School of Public Health.

She chaired the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health and Nursing Now. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.