Wednesday 28 August | 08:15-09:00

Format: Presentation
Stream: n/a

Hospital accreditation is widely adopted across the world to evaluate and enhance the
quality of healthcare and patient safety. In Hong Kong, many hospitals are accredited by
the Australian Council on Healthcare Standards (ACHS) International and the Joint
Commission International (JCI) standards, and some of them are also planning to adopt
the new China’s International Hospital Accreditation (CIHA) Standards which are the first
internationally recognised hospital accreditation standards of the country.

Gleneagles Hospital Hong Kong (Gleneagles), part of IHH Healthcare which is one of
the world’s largest healthcare networks, has been accredited by the ACHS International
since 2019 and will be one of the first private hospitals in the city to participate in the
CIHA scheme. In this session, Gleneagles will compare and contrast its experience in
the two international accreditation schemes and share some of its current learnings
through its sister hospital in Shanghai where more and more hospitals are striving to
obtain international accreditations in the recent decade.

Kenneth Tsang Gleneagles Hospital Hong Kong and IHH Healthcare North Asia; Hong Kong

Wednesday 28 August | 08:15-09:00

Format: Presentation

Stream: n/a

Session led by WUN Universities Group.

More details to follow.

Wednesday 28 August | 08:15-09:00

Format: Presentation

Stream: n/a

Session led by the Institute for Healthcare Improvement (IHI).

Our clinical workforce wants, more than anything, to deliver their highest quality and safest care to their patients. Our health care system leaders want to ensure that sufficient numbers of competent clinicians are available to care for their patients with financially sustainable models. The IHI Clinical Operating System is being designed to enable both of these goals with:

• Data-driven/tech-enabled workflows in response to change-sensitive leading indicators at the point of care


• Clearly articulated priorities for supported standard workflows


• Prioritized quality and safety workflows to increase value and reduce toil


• Reduced complication rates that improve Average Length of Stay and reduce Extra Days of Acute Care translating to improved hospital flow and bed availability


• Reduced burnout of the clinical workforce through increased meaning and purpose in work


• Organizational values and Just Culture alignment reinforced by leader rounding of the clinical workforce with application of affirmative coaching techniques


• Increased focus on Good Catches leading to increased reporting of safety risks and system design improvement opportunities

Josh Clark Institute for Healthcare Improvement (IHI); USA

Learn more.

Oncology Nurse Consultant, Hospital Authority, Hong Kong

Ms Mak is currently Oncology Nurse Consultant in Hospital Authority, the Co-opted Member of the Accreditation Committee in Nursing Council of Hong Kong, and the Vice President in HK College of Medical Nursing. She has extensive experience in oncology and apheresis nursing that make up her expertise to help new rapid development of cellular therapy in the field. She has multiple publications, including papers reflecting her series of research work on both specialty and generic clinical practice, and her endeavor on quality and patient care improvement. She has also gained various awards including research grants, Asian Hospital Management Awards for her leading clinical quality improvement project, etc.

Adventist Healthcare, Australia