27 August 2024 | 13:00-14:30

Format: Presentation
Stream: Safety

Part 1: Stayer, a patient wondering about life in and around a hospital bed

After a serious car-accident, Dutch-Norwegian actress Coby Omvlee spent one year in a hospital-bed with her small intestines damaged. Nobody imagined it would take two near-death experiences and three stomas before she could leave. Even though the staff was dedicated, things went terribly wrong: Badly kept patient-journal, no responsible doctor, miscalculated surgeries, near-starvation, complicated stomas and lack of hospital beds… Once out again she had Questions and the urge to ask them publicly. This became a documentary-performance: A personal and black-humoured analysis of her path back to life, and of today’s healthcare system. To shake and move the audience and stimulate to fruitful debates on patient safety and future health-care.

Coby Omvlee and Jacob Herman den Hertog Teater Fusentat, Norway

 

Part 2: Don’t waste a crisis – turn it into a game changer

An effective leader in healthcare understands the importance of not wasting a crisis and turn challenges into opportunities for improvement and growth. The ability to adapt quickly to this ever-changing landscape is vital and there is no one size fit all strategy. This presentation will describe the journey of the transitional care inpatient program, integrating an unique “outside the box”, and cost saving care model that addresses needs of complex patient populations. Key essentials for success grounded on leading with empathy, building collaborative team and fostering positive work environment that is adaptable and resilient. The foundation is strengthened by ongoing quality improvement initiatives that is driven by organization and population needs. 

Marianne Ng University Health Network, Canada

Sabrina Lim Reinders University Health Network, Canada

 

Part 3: Unlocking solutions for patient safety: our patients and families holds the key

Our interprofessional team of healthcare providers, quality experts, educators and patient & family advisors will describe a co-production model for patient safety initiatives, leveraging our success with implementation of the “family as faculty” in-situ simulation program &incorporation of lean “Kamishibai” methods in partnering with patients and families in Hospital Acquired Conditions reduction and medication safety. Culture change is an arduous task and requires relentless drum beat – our journey spans 10 years of engagement with experts in quality improvement science, high reliability organization principles, innovators in medical education and the frontline. Our data supports sustained improvements in Hospital-Acquired-Conditions (HAC) reduction to zero and improvement in communication competencies for patient-cantered care.

Maria Lyn Quintos-Alagheband NYU Langone Hospital Long Island, USA